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DaBella
- Contractors
- Albuquerque, NM
About this business
Location details
7850 Jefferson St NE, Suite 100, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent work!
Salesman tried to switch our shingles to a cheaper type, we bought the next to the most expensive and they brought out the cheaper ones luckily my wife caught it before they started and it was wrong color as well? the installers were great nothing against them, clean very helpful and professional!!! It was salesman that was the issue?
I cannot imagine a more poorly-run organization. 1) DaBella sales brochure offers products they cannot deliver. The Villa tile (same style as was on our home) is offered in their "Arizona Concrete Roof Tile Collections" sales brochure they provided us when we contracted our roof replacement, but the Villa style is OBSOLETE, and the actual tiles are MUCH darker than shown in their brochure, 2) DaBella salesmen James and Kendall promised (after confirming by phone with their support team) that DaBella fastens the concrete tile... read more
There was a total lack of communication. Project was two months overdue. We had to have areas redone and porches leaked with the first rain.
Never did receive the Life Time warranty in writing as a promise.
The subcontractor installers were great but their customer service sucks.
Business response:
"Hi there! We really appreciate your feedback, and have taken it to our customer care manager for review. If you have any questions or concerns or would like to talk with a member of our team to further discuss this, please give us a call. Have a great day!"
DaBella's name is on our contract. However, a family of well-meaning Hondurans, only one of which could speak some English, did the work. The roof looked ok, until I started to look closely at the workmanship. Our chimney is damaged, there are places (looking at the roof) in the upstairs you can see daylight, the skylight was poorly installed, twice, there are places where the metal trim on the porch roof is not nailed down (I have pictures, it fell off), the new sheathing should be inspected by DaBella for missed alignment ... read more
Left nails everywhere and performed horrible clean-up. Made tons of false promises never use again also 2 years later and still finding nails my best friend has her roof done by another company and they did a complete clean up with no nails left behind.
Business response:
"We do our best to leave no trace despite the area being a construction zone at one point. Thank you for that feedback and we hope you enjoy your new roof."
The customer service was horrible. Not real happy with the looks. The Valley flashing was not installed correctly have to have them come out and they cut it with tin snips didn't look good. Also in the front of my house when it rains the water skips right over the rain gutter onto my porch and then floods my garage with all the extra rain that should be going in the gutter.
Business response:
"Our goal is to have every installation go as easily as possible for our customers. With any home improvement project there is a chance for the unexpected to happen. When that does we work with you to find a solution. We'll have our general manager contact you to see what our options are. Thank you for your feedback."
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 969 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 7:00 a.m.