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DaBella
- Contractors
- Boise, ID
About this business
Location details
10095 W Emerald St, Boise, ID, 83704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DON’T FALL FOR THE SALES PITCH. These guys use subcontractors for their projects. There was ZERO communication immediately after we signed the contract. Siding showed up unannounced on our driveway. Contractors showed up unannounced and left a disaster in our yard. Trash, nails, oil stains from their compressor, etc. They also broke one of our gutters. We also wanted new gutters and were told they would be replaced, yet nearly 3 weeks later, there are no gutters but we did get a phone call asking us to sign a completion form... read more
Business response:
Hello! We are concerned to hear about the challenges you've encountered during your siding and gutters project, and we apologize for any frustration or inconvenience caused. Please know that we take your feedback seriously. We are actively working to address these issues internally. If you need immediate assistance, please don't hesitate to contact us. 855-322-3552 select option 1. .
I don't really appreciate how you guys have royal screw my mother in law and father in law. you guys did not help us in the way you told me you would and now we are suffering because of you. I hope you guys are very happy with yourselves and how you screwed over a really good family. I will never recommend you to anybody I know or come across. you guys are horrible people.
Business response:
We're concerned to hear about your experience, Felicia. Please contact us at 855-322-3552 and select option 1 to discuss this further. Your feedback is important.
AWFUL AWFUL AWFUL COMPANY MAGGIE AND DUSTIN ARE A JOKE HERE IN NAMPA. They won’t call us back or answer our questions at all. They say one thing the company at the house says another. AVOID AT ALL COST!!!!!!!!!!
Business response:
We apologize for any inconvenience, Sarah. Please contact us at 855-322-3552 and select option 1 to address your concerns.
They were pushy, aggressive, and did not listen. They would not leave after telling them to leave multiple times. They stayed at our house for 3 hours after being told it would be a quick appointment for an estimate. Would not recommend. Unprofessional and rude.
Business response:
We appreciate your feedback. Your concerns are heard and received. Thank you for taking the time to leave us a review.
I had windows installed a few years ago. One has since broken. The hardware has broken and the window no longer opens. I’ve contacted DaBella who asked me to fill out claim papers. I’ve done that and got no response. I called again and was asked to sent all information asked of me on the claim to a local Boise email. Again I got no response. I called DaBella again and was told Maggie would get right back to, “in just a few minutes.” She never called. This has been over the course of two week. Still nothing. This company do... read more
Business response:
Hello Erin. I understand you have followed up with a customer service representative. In the event you need further assistance, do not hesitate to reach out to onlinereputation@dabella.us.
They trick you in signing the contract with terms in it and then they will say you can cancel it anytime just a phone call away and then when you call they tell you well that’s not possible it should be only certain conditions which they never tell you on the first place. After signing the contract they first said they will create custom windows and they have placed the order and all and after 1.5 months they tell us that oops we can’t do it and now they don’t even give me my money back. Worst experience ever.
Honestly I want people to know what your getting into. They outsource their work. Then the quality of the work is poor. I inquired about windows. Zero insulation around the window at install. I was told just a simple bead a caulk is fine. Fine covering weather such as rain and temperatures! I don’t think so. Then 20k for eight windows all on ground level. Audios Debella. Till you start running a “family” company like a family…you will not have anything good from me
Donald Davidson is the easiest sales person I’ve worked with. Straight up with you and down to earth. He made our decision to purchase windows very easy. It was hard to tell him no. 😂 he treated us like humans and recognized this was a big decision to make. Very impressed.
My roof looks great and is so far is holding up. However, the process from the beginning to the middle and end, was not what we were told. Actually none of things promised or expected happened. No follow up phone calls addressing any concerns and/or if we liked the process of the installation. They are just gone after the job was completed.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.4 star rating with 2,328 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.