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Dave's Hot Chicken
- Chicken Shop
- Champaign, IL
About this business
Location details
2009 S. Neil St, Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:45 p.m. | |
| Tue | 10:30 a.m. to 11:45 p.m. | |
| Wed | 10:30 a.m. to 11:45 p.m. | |
| Thu | 10:30 a.m. to 11:45 p.m. | |
| Fri | 10:30 a.m. to 12:45 a.m. | |
| Sat | 10:30 a.m. to 12:45 a.m. | |
| Sun | 10:30 a.m. to 11:45 p.m. |
I had a terrible experience. I placed an order and never received my food. I tried calling multiple times, but no one answered the phone or offered any kind of help. It was incredibly frustrating and disappointing. I waited for over an hour with no updates, and there was absolutely no way to get in touch with anyone. This level of customer service is unacceptable. I won't be ordering from here again, and I suggest others think twice before doing so.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
I was given the wrong spice level and didn't realize till a couple bits in and couldn't handle the heat and had to throw my meal away. I was very disappointed since this is my go to place to eat.
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
We order 70.00 worth of food. 4 adults and 2 children. After eating the chicken we woke up the followong morning throwing up, diarrhea, headaches, and no energy. Took out my whole family. This was my 1st and last time earing at this place.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to WOW you -Julie
3 of us ordered a 2piece tender meal.... and then drinks.... came out to almost $54?!?! My daughter got "No spice", my son got "mild" and I figured I'd try the "hot". My daughter loved her no spice nuggets -- she said it was juicy and super yummy. The fries were crinkle cut which always remind me of frozen fries from the grocery store. My son enjoyed his Mild tenders but my hot ones were almost inedible --- and I love spicy things.... it was crazy peppery/salty dry rub on top and you could smell the heat coming off of... read more
Business response:
We'd really love a second chance to make this right. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
Went to hard opening on 15SEPT. It had a big crowd, but service was great and they had staffed up to handle the rush. Ordered a tray ahead of time and went to pick up. Turns out they had not packaged the items correctly and literally had just packed the tenders in two boxes with nothing else. The pick up person figured it out and sent it back to the kitchen to get fixed, but had to wait another 10 minutes. Service as almost perfect minus the order mistake. I've had many different Nashville Hot Chicken offerings and not... read more
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.8 star rating with 1,732 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:45 p.m.