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2009 S. Neil St, Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:45 p.m. | |
| Tue | 10:30 a.m. to 11:45 p.m. | |
| Wed | 10:30 a.m. to 11:45 p.m. | |
| Thu | 10:30 a.m. to 11:45 p.m. | |
| Fri | 10:30 a.m. to 12:45 a.m. | |
| Sat | 10:30 a.m. to 12:45 a.m. | |
| Sun | 10:30 a.m. to 11:45 p.m. |
I was very impressed. The chicken and customer service were both fantastic. The store design is cool as well. I will be back.
Business response:
Big thanks for the love and the 5 stars! We're all about making sure you have a fantastic experience, and it's awesome to know we hit the mark.
I'm actually super surprised about how well this place impressed me, from the entry greeting and great service of the staff, to the fun, casual, vibey environment, and good music. But most of all I was impressed by the food. Truth be told I'm not a huge lover of fast food. I cook a lot (and quite well too thank you very much! Lol) so when I eat out it's usually for more than a drive thru. With that said, all norms get thrown out the window when travelling. So with this location being super close to the hotel I was staying ... read more
Business response:
Wow, you just made our day! Thanks a bunch for the stellar review. We’re super happy you had such a great time with us!
Menu is small but no complaints. I got 2 sliders medium heat and cheese fries. Slider is a little misleading because it's really a regular size sandwich. I ate both but should have stopped at one. Fries are just ok but had good cheese sauce. I will definitely be back to level up the heat next time. I think there is 5 or 6 heat levels to choose from.
Business response:
We're happy that you're happy! If you have a minute would you mind connecting with us at http://tellusdirect.com/dhc to tell us how we can earn that last star?
Went for the grand opening!!! I absolutely love Dave's. My last time was in Chicago in Roscoe Village. My experience there was not good so I was wary to try Daves again, but im glad they opened one here!!figured it would be busy so I ordered for pickup. Everything was packaged and placed just as it should be. Upon arrival, someone at the door directed us to where we should be picking up our order. Once I got to the pickup counter the staff was extremely kind and made sure to give us the right order. We ordered 2 hot, 2 mediu... read more
Business response:
Awesome! So glad that you enjoyed your meal and experience!
Right from the moment I walked in, the staff was very welcoming with a smile on their face. The food came out fast and it was absolutely great!
Good food with a great indoor setting! Staff is very accommodating and they are always willing to help customers. Would recommend!
My husband and I went to dine in. The young lady who took our order quoted us a price of $24.28. He asked for the receipt so we can scan and get our points. We didnt select the option for a tip. In our opinion why tip when they only take our order. They dont bring our food to us, they dont refill our drinks, etc. She took it upon herself to add a tip and our total ended up bring over $30. Im all for tipping if it is deserved. You do NOT take it upon yourself to take it from me. Not going back if you are going to steal from ... read more
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
I had a terrible experience. I placed an order and never received my food. I tried calling multiple times, but no one answered the phone or offered any kind of help. It was incredibly frustrating and disappointing. I waited for over an hour with no updates, and there was absolutely no way to get in touch with anyone. This level of customer service is unacceptable. I won't be ordering from here again, and I suggest others think twice before doing so.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
I was given the wrong spice level and didn't realize till a couple bits in and couldn't handle the heat and had to throw my meal away. I was very disappointed since this is my go to place to eat.
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
Dave's Hot Chicken has a 4.8 star rating with 1,698 reviews.
Dave's Hot Chicken is open now. It will close tomorrow at 12:45 a.m.