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Dave's Hot Chicken
- Chicken Shop
- Medford, MA
About this business
Location details
616 Fellsway, Medford, MA, 02155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
Extremely disappointed with the service at this Dave's Hot Chicken location. The staff are more focused on laughing and chatting in the back than doing their jobs, while customers wait over 20 minutes for food that should take 10, max. I always order the same thing: two sliders with fries and an order of Dave's Bites. More than once, I was given the Reaper spice level instead of what I ordered--and both times, it sent me to the hospital. One of those times, a cook looked right at me, laughed, and then made my food. That ord... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
The scene: On my way to the Cape for our yearly vacation. I wanted a Chicken Parm., Bob's was closed. I saw this place and it was PACKED with people. I went in and got in line. I began to observe the people were all VERY angry. I would soon learn why. Order: Chicken Slider plate w/fries Time: 45 minutes Quality/quantity: I received a container stuffed with what appeared to be delicious food, little did I know... Aftereffects: FOOD POISONING!! Comments: Not only will I never be able to smell their food again, let alone go the... read more
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
Food was fine but the service was pretty bad. We ordered 1 chocolate and 1 vanilla shake, the employee put 2 chocolate shakes in the order screen. We corrected her and she ended up giving us 2 vanilla shakes. It tasted good, so I didn't bother asking for her to make the chocolate that I ordered. Then 20 minutes go by, we're the only ones waiting for an order - the employee who took our order is looking at us, not following up on anything. Then multiple people come in and start ordering. They get their orders before us. F... read more
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
I've never ever written a review but am so angry. I ordered through uber eats at 6pm. It's now 8pm and we've had 4 different drivers cancel because the food order wasn't ready. Tried calling the restaurant 5+ times but keep getting a message about all employees being busy. Is this location even here anymore?? Why can't I reach anyone?? I'm so frustrated, dinner and moods have been ruined. Don't go here.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Terrible services I had to wait for my launch 30 minutes for chicken bites and fries meal so damn wasted my launch time
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Foods decent but place is ran by a bunch of sideways hat wearing unprofessional kids who think it's a place to hang and not a place of feed service, smoking without washing they're hands after and generally unprofessional. Too bad with proper management I would give a better review.
Business response:
We'd really love a second chance to make this right. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc?
Absolutely disgusting service. Delivery driver claimed someone else had picked up our order or it had been given away to someone else. No customer service from the store available on the phone whatsoever. Waited an hour for no food. My kids went to bed hungry. Thanks Dave's Hot Chicken! Never again. The food is great... but don't even bother ordering delivery.
Business response:
We’re sorry to hear about the issue with your delivery and the frustration it caused. This isn’t the experience we want for our guests, and we’ll address this with the team. Please visit dhcfeedback.com so we can follow up and work to make this right.
hate leaving negative reviews but my order is wrong ever time I've come here. woburn Location is better. Friendly staff and orders are always correct and theyre well organized. Can not say the same for Medford. If youre Someone who needs to make modifications expect to get random modifications, nothing of which you asked for.
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
This place was hopping at 8:30pm but the service was pretty quick. The time from ordering to receiving food was 40 minutes which is ridiculous! The fries: needed more time The chicken: lukewarm but a nice kick. Witnessing staff using cellphones...insane. Unless you have an hour for break and can inhale a, I wouldn't suggest this.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 888 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.