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David's Bridal
- Bridal
- Madison, TN
About this business
Location details
2321 Gallatin Pike, North, Madison, TN, 37115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
*** UPDATE**** I went today to pick my dress up today!! Sonya was great, very apologetic and most helpful!! I found out that it was beyond there control what happened to my dress!! They have used my incident as a learning experience!! I ordered my wedding dress on 4/8/18. I was given a promise date of 6/25/18. I called today to see if my dress had arrived and somehow Lisa and i became disconnected! I called back again and asked to speak with a manager. I was informed Lisa was the manager the one i previously was disconnec... read more
When I went there it was great, but then I was giving the wrong size dress. Then informed that they can’t do anything I’d have to pay to get it resized on top of giving me a dress two sizes two small they lost all of my bridesmaid dresses. Then they tell me they don’t know what they look like so we need to go and find the dresses that they are. A place like this is suppose to make it better for your wedding, but not me I had to make my dress fit because I will not pay someone who messed up my dress to fix their mistake. I wi... read more
Business response:
Hello Summer, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
These people are the most unorganized place I have ever been to. No place to set down and had 2 grandmothers that needed to set. Wouldn’t bring the dress we ask for and then, finally went and got them ourselves. After 2 hours came and told us our time was up. Never said about a time limit. Never go to the 1 on Gallatin Pike!!!
Business response:
Hi Jackie, we are so sorry to hear that our team disappointed you during your recent visit to our Madison store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Worst experience for a new bride! The greeter was so so rude. I had an appointment and was treated poorly and rushed. I never got any direction, no dresses were pulled for me and my consultant was very lost and didn’t care to help. I will not be back.
Business response:
Hello Michaela, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
My soon be daughter sent me a picture of the dress she wants me to wear on her special day ; I took the picture to David's Bridal Shop; they had it; I was so please that I could make Diana SMILE😋; and the assistance name was Dana; just like my son
Business response:
Hello Laverneandi, thank you so much for sharing your experience with us. We are excited to know you were satisfied with our service. Congratulations and best wishes! Steven E.
Honey and I just left David's Bridal in Madison, TN and the customer service was horrible from management no less. A soon to be bride should never be treated like their business is not wanted. To all my TN friends don't waste your time there. Customer Service still matters�
Business response:
Holly, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Steven E City/Store Location). Best wishes. Steven E.
I have generally been very pleased with this location however, I am a coordinator and went with a bride to get final alterations, she was sold a damaged dress and was never told what the damage was. She thought that it was just the last one. No one was really accommodating.. Only offered to fix it at her cost. Very disappointed. May send future brides to bridal warehouse.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 4,899 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.