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Desert Radiology - Sandy Ridge
- Henderson, NV
About this business
Location details
2611 W Horizon Ridge Pkwy, Henderson, NV, 89052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have been to Desert Radiology three times in the last few weeks. The staff, service, and response is excellent.
Business response:
Thank you for taking the time to review us! We're happy to hear that you had a good experience, and we're looking forward to serving you again. Thank you for choosing DR!
good service and excellent
Business response:
Thank you for the positive review! We appreciate you taking the time to share your experience. Thank you for choosing DR!
Everyone was very friendly.
Business response:
Thank you so much for your 5-star review! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again. Thank you for choosing DR!
Minimal wait time, Friendly and knowledgeable staff. Pleasant overall experience.
Business response:
We appreciate the 5-star rating! Thank you for your review and for choosing DR!
The staff was friendly and professional.
Business response:
Thank you for your rating! We're happy to hear that you had a positive experience at our facility. Thank you for choosing DR!
My appointment on 18 Oct was easy. Jackie & the other member were wonderful. They both explained what I should expect. They put me at ease so I could relax to some degree. Jackie needed to give me crackers & juice afterwards & kept checking on me untill I felt I was able to drive home. Jackie is the best. I look forward to having her with me at my 26 Oct appointment. Thank u Jackie
Business response:
Thank you for taking the time to review us! We're happy to hear that you had a good experience, and we're looking forward to serving you again. Thank you for choosing DR!
I wasn't sure what to do when I walked in. The front office staff took their time acknowledging me. They never looked up
Appalling! 3 hours total time spent just trying to schedule appointment, Called on the day at 0900 hrs missed call, no message left! Arrive at 1345 for 2pm appointment to be told I have been rescheduled at 3pm!! O messages, no text no nothing. Appalling service!
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value our patient's opinions and would like to thank you for bringing this issue to our attention. Please contact us at 702-759-7775 or marketing@desertrad.com if you would like to discuss your concerns further.
Unfortunately, they are severely understaffed. I tired making an appointment at different times of the day for three days straight and no one ever answers the phone. It's a perpetual hold. They need to fix their staffing ASAP!
Business response:
Thank you for your feedback. We are aware of the increased hold times to make an appointment and sincerely apologize for the inconvenience. Our team is working hard to hire additional teammates to handle the high increase in call volume we are receiving. We appreciate your patience during this time and hope to have this resolved soon.
Frequently asked questions about Desert Radiology - Sandy Ridge
How is Desert Radiology - Sandy Ridge rated?
Desert Radiology - Sandy Ridge has a 4.7 star rating with 1,889 reviews.
When is Desert Radiology - Sandy Ridge open?
Desert Radiology - Sandy Ridge is closed now. It will open tomorrow at 8:00 a.m.