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Dominion Village at Williamsburg
- Assisted Living Facilities
- Williamsburg, VA
About this business
Location details
4132 Longhill Rd, Williamsburg, VA, 23188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To avoid it at all costs. They neglected my mother and had to move her. They didn't match her clothes, they let her sit in her diaper om a wheelchair, and it was just terrible. The didn't clean her hair, and she was so bad. We reported it and there was retribution. This caused a bunch of hostile. High turnover in staff. They had hospice coming in to check in on her to give her bath. They were the ones who reported this and they were shocked to see how she was being treated. One day we found her with a black eye and no one ... read more
Business response:
I am the Regional Director of Operations and we treat feedback like this very seriously as the health and safety of our residents is our top priority. Please contact me by calling the community and asking to speak to the Regional Director of Operations as I would very much like to speak with you personally about your comments. Regards, Karl.
I cannot warn people away from this facility enough. We were told that they provided dementia care and would call in hospice when it became necessary. Their physician blocked our wishes and prevented it. They only handed out the necessary paperwork piecemeal and in fact we did not sign or receive a copy of the contract until we moved our mother out at their insistence. She suffered several bad falls and also hospitalization for dehydration under their “care”.
Business response:
I am the Executive Director and want to thank you for speaking with me the other day. It is our goal to exceed expectations for all our residents and their families, and we are sorry this was not your experience. Hearing your concerns first hand was very helpful to me and we will use that input to help improve the services we provide in all situations, in particular in those cases where a resident needs to move out because they need a higher level of care. Please do not hesitate to contact me if there is anything else I can ... read more
Frequently asked questions about Dominion Village at Williamsburg
How is Dominion Village at Williamsburg rated?
Dominion Village at Williamsburg has a 4.6 star rating with 95 reviews.
When is Dominion Village at Williamsburg open?
Dominion Village at Williamsburg is open now. It will close tomorrow at 12:00 a.m.