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Doug Henry Chrysler Dodge Jeep Ram
- Car Dealers
- Kinston, NC
About this business
Location details
4051 W Vernon Ave, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This feedback is for service. I'm a new dealer in Kinston and I had a newer Dodge caravan with a check engine light on. So I figure what better place to have it checked than the actual Dodge dealership. Easy enough I dropped it off he asked me what was wrong I said it has A TPMS sensor light on . It has a check engine light on. I feel like the battery is probably needs to be replaced. And there may be a nail in the back left tire. I asked what it was gonna cost he said $160 to diagnose the check engine light and find out ... read more
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Normally I have had good experiences with the service department but somethings changed. I asked for a wheel speed sensor to be changed and they refused. Their diagnostics said it was the ABS module with a code C2200 which is an internal fault. I know I had a cable come loose and I know that it melted the external shielding and started melting the insulation on the cable itself, so step one, please change that sensor since the cable is molded to it. They debated, assured us we were wrong, and basically refused. Then we ... read more
Had a we owe to get oil change and detail.. the maintenance notification came on in car..I called ..had appt. made...I showed up for service and had to answer a million questions.."who did you talk to?".."does your car really need oil change?".."sir you are being combative"..why all this for spending $25k ...oh I forgot .the service mgr said.."I don't care it's not my car!"..enough said
Business response:
Thank you for your feedback. We are disappointed to see that you had a negative experience with us this morning. We appreciate your business and look forward to working with you again to ensure your satisfaction in the future.
Recently bought a ram 1500 truck and traded my car which is a 2018 Dodge Challenger. This happened on August 1. Truck is absolutely beautiful, but 21 days later my loan payment is still not paid off. When you call the dealership they have to call you the next day. 21 days after I’ve traded in my vehicle, I have to make a loan payment so I do not get the bad credit and late payment. When you call the dealership they say the checks been mailed they don’t give you tracking number they don’t give you an address where they paid... read more
Don’t waste your time making an appointment with the service department of Kinston. Every time we take our vehicles there it takes two plus hours to get a simple oil change or alignment even making an appointment.
Business response:
We were sorry to hear of your displeasure with the length of time it took to complete your last service visit. We welcome you to share your concerns directly with our service manager, Jim May, directly at 252-523-3684. Hearing from customers, whether good or bad, helps us to become a better service provider.
Frequently asked questions about Doug Henry Chrysler Dodge Jeep Ram
How is Doug Henry Chrysler Dodge Jeep Ram rated?
Doug Henry Chrysler Dodge Jeep Ram has a 3.7 star rating with 217 reviews.
When is Doug Henry Chrysler Dodge Jeep Ram open?
Doug Henry Chrysler Dodge Jeep Ram is closed now. It will open at 8:30 a.m.