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Dr. Douglas B. Smail, DDS
- Oral Surgeons
- Latham, NY
About this business
Location details
930 Albany Shaker Rd, Suite 106, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was referred to Dr Smail by my regular dentist for an extraction. When I got there they told me it was only a consultation, spent three minutes with me and ignored my pain. They are only interested in making money
Would not answer my questions, only looked at me for 2 minutes before rushing out. Never answered any phone calls. Extremely rude and unsympathetic, ignores your worries and won’t reply to any questions you have, he just looked at me. Then left. Horrible doctor.
I’m 18 now, and got my wisdom teeth out at 15 with him. He damaged my lingual nerve and I have had half a numb tongue ever since, even though he told me it was going to come back in 6 months. It’s been 3 years, my Gums and tongue still have numbness. Every time I brought it up I also felt like he was not taking me seriously, which is my number one issue. I wouldn’t be so upset if he took the time to maybe explain himself and be straightforward with me.
Don't ... go somewhere else as fast as you can! Started out with a full upper denture. After 18 months, bone graf, four implants installed that would not support teeth (because Douglas Smail decided to put the implants in the roof of my mouth), bleeding, biting my mouth, I'm back where I started with my full upper denture. Two of the 4 implants had to be removed! Besides the whole experience, I'm also minus close to $20,000. Don't ........ go somewhere else as fast as you can
POOR AT BEST
Very evasive with costs for an implant. I was told $2000 for the implant. Cost me 400 for a filler, 100 for consultation, 65 for xray wouldn't use the one my dentist sent. Then come back in 3 months, another 365 for a special xray. I should have had a full estimate in my hands before I agreed to have this procedure, so I could make an informed decision. Poor communication.
The doctors do a fine job, but overall the office seems like a disorganized mess. I've been waiting for a custom oral device for sleep apnea since JUNE and it is now the end of the year. No one calls to explain delays -- I've had to call and pry information out of them. First it was a scan that needed adjustments, which I found out about only after calling weeks later. Now they're telling me it "might be held up in customs." I leave multiple messages and no one returns my calls. Wish I had gone somplace else.
Horrible doctor. Very unsympathetic. Does not explain anything. Not good at treating his complications.
If Dr. Smail had given us the same post operative care for wisdom teeth removal that my daughter received from Adirondack, my son would not have ended up with a nasty, 7 month stomach infection due to the excessive antibiotics that Dr. Smail prescribed for a recurring tooth infection. In addition to pain meds, Adirondack prescribed an oral rinse and provided a syringe with instructions on how to irrigate the sockets to avoid infection. Dr. Smail only provided us with pain meds.
Frequently asked questions about Dr. Douglas B. Smail, DDS
How is Dr. Douglas B. Smail, DDS rated?
Dr. Douglas B. Smail, DDS has a 3.5 star rating with 87 reviews.
When is Dr. Douglas B. Smail, DDS open?
Dr. Douglas B. Smail, DDS is open now. It will close at 4:30 p.m.