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Dr. Joseph Elmalem & Associates
- Optometrists
- Newmarket, ON
About this business
Location details
17600 Yonge St, Newmarket, ON, L3Y 4Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Thank you very much for the great care the whole staff took on July 1 for myself (Gabriel) and my wife-Joanne's eye appointments. It is good to know that you are available at the Upper Canada mall location almost all year when needed. Keep up the great work.
Business response:
Thank you so much for your kind words, Gabriel. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. Take care. Cheers, Dr. Joseph Elmalem & Associates
Super pleasant staff and a full Thorough exam was conducted 👍😀
Business response:
Thank you so much for your kind words, Beverly. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. Take care. Cheers, Dr. Joseph Elmalem & Associates
I had one of my worst experiences ever. Dr Joseph elmalem was not friendly at all. I felt very uneasy. At the end of my session I asked him about my dry eyes and he said in a very rude way . You didn't address it in the beginning and turned his back on me. I didnt know I had to address it because in my mind he would have seen it when he did the comprehensive exam. He didn't even take a second to talk to me. I understand it's my fault for being ignorant but as a professional don't you think you could have been a bit kinder. S... read more
I visited today and it was one of the worst experiences ive had. Dr Joseph e wasn't friendly at all. At the end of the session I asked him about my dry eyes and he said very rudely you didn't address it in the beginning and he turned his back away from me in a very dismissive way like my question annoyed him. I didn't know that I had to address dry eyes in the beginning. I just thought a comprehensive exam means just that . But I am sorry for my ignorance but to dismiss someone like they don't matter is just unprofessional. ... read more
Business response:
Dear Paul, Thank you for for letting us know about your experience today. We strive to provide excellence in service and clearly we missed the mark with you today and for that I apologise. It was not our intention to make you feel embarrassed or unheard. We take your comments seriously and will learn from your experience and adapt our behaviour to be more sensitive in the future. Again, thank you for your feedback.
Frequently asked questions about Dr. Joseph Elmalem & Associates
How is Dr. Joseph Elmalem & Associates rated?
Dr. Joseph Elmalem & Associates has a 4.9 star rating with 956 reviews.
When is Dr. Joseph Elmalem & Associates open?
Dr. Joseph Elmalem & Associates is open now. It will close at 7:00 p.m.