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El Paso- TX
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After they receive your money, it is radio silence. I was quoted $450 for shoe inserts which i paid on 6/26/24 at my appointment to have my feet scaned for the inserts. A couple weeks later, I received a bill for $71.62 for "Office Visit Level 3" which I paid. I suppose i should have asked at my appointment how long it would take to receive the inserts, but I assumed I would hear when they were ready. I waited a month until late July and then called for a status update. I was sent to a voicemail. I left a message, an... read more
Business response:
We are disappointed to hear about your experience. Please contact us at (915) 503-2020 to address this issue.Â
HORRIBLE SERVICE THE DR. VERY UNPROFESSIONAL 😠MY DAUGHTER TOE WAS INFECTEDÂ
Business response:
Hi Mayra Molina, Thank you for sharing your review. We’re sorry that your daughter did not have a completely positive experience during their visit. Your feedback is extremely important to us, and we encourage you to contact our patient representatives at 915.503.2020 so that we can ensure your concerns are addressed as swiftly as possible. Thank you again for taking the time to provide us with your comments, which aid us on our continuing mission to deliver exceptional care. We regret to learn about your experience.... read more
I think it is ABSOLUTELY RIDICULOUS how hard it is to get a love person to speak with. I love Dr. Rosado and I've appreciated her great care but I'm appalled that someone so good would have such a horrible, terrible phone system. How does a facility like this have numbers that go nowhere? Why does it have to be so so so so very difficult to make an appointment? Why? I'd rather find another podiatrist than subject myself to the frustration and stress it causes just to make an appointment. I'm fine and I'm out.Â
Really bad customer service. They won't answer the app and to talk over the phone with someone is really hard. Sometimes that I was able to talk to someone took me 45 min. Also one day I had an appointment and they cancel the same day of the appointment in fact I was already on the way. They gave me another appointment 2 weeks from the original appointment. And that appointment was to take my boot off. Sandra told me that she was going to ask the doctor if I could take my boot off, but never received an answer. Then next app... read more
Business response:
Ricardo, We are sorry that we did not provide you with the 5 star service. We would like discuss a couple issues that you stated in your review. We have a texting application to be used by all patients. Answer time varies but we either text you or call you. Call logs show that we have called you 6 times between 8-29-2023 and 11-3-2023 in regards to questions or concerns which is all documented in our system. Doctors get sick and schedules change. this is normal for any doctors office. We take care of patient in the ho... read more
I am writing this review on behalf of my sister Margie Garcia. She was not treated well by the front office specifically Sandra Miranda. My sister was unable to understand how to fill the online paperwork and Ms. Miranda was very rude to her telling her that she did not have time to assist. Even if true, she was arrogant and mean. Of course I would've helped my sis but wasn't there at that time. This gives an office a bad reputation. Ms. Miranda's disrespect for senior patients is uncalled for. Perhaps another Doct... read more
The customer service is really bad, I was given an appointment at 8:45and they don't even open until 9:00 and the wait time is really long. When I set my appointment, I asked if my insurance was going to cover my treatment and I was told that it would cover but I would have to pay the copayment. The day of my appointment I was given a boot for my foot and I specifically asked if it was covered by the insurance or it was out of pocket money and I was told it would be covered by the insurance and that I didn't need to worry ab... read more
Business response:
Ricardo, I appreciate your review. Wait time can vary depending on location and patient load for that day. We try hard to get patients in and out but depending on patients needs we give everyone the time they deserve. It is important knowing your insurance plan. Your copay $45 dollars to see a specialist. You also have deductible of 750 dollars and a out of pocket of 4500 dollars. No healthcare in today's market is free. We appreciate your input and have made note of your concerns. Foot and Ankle Partners of El... read more
Horrible service. The medical staff is completely rude. I was told they don’t answer to anyone other than the Doctor. Mari lied and said she submitted my son’s authorization and lied about calling me. My insurance never received the authorization and there’s no call on my caller i.d. She didn’t even want to show me prof of her sending the authorization. I get an automated response when I complain but I get no realistic solution and no offer to help with my issue.Â
Frequently asked questions about El Paso- TX
How is El Paso- TX rated?
El Paso- TX has a 3.8 star rating with 34 reviews.Â
When is El Paso- TX open?
El Paso- TX is closed now. It will open on Monday at 9:00 a.m.Â