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Elite Suites Pet Resort - Southlake
- Pet Boarding
- Southlake, TX
About this business
Location details
2201 E. Continental Blvd, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I brought my dog in for an evaluation before his stay. Before I got home I got a text telling me since he’s 7months and not neutered that he won’t be able to socialize with the other dogs, just the staff. While that was frustrating yet understandable I agreed. He was put on a “waitlist” for his upcoming stay in 2 weeks. While at the facility I spoke with the two young girls working at the desk and I spoke with someone else via text who was supposedly the person in charge of the facility. When I picked up my dog I was assu... read more
Business response:
We are sorry to hear you did not have a positive experience with us. We do strive to be as transparent as possible about our policies for the overall health and wellness of the dogs in our care and do hope we will be able to meet your needs sometime in the future with your pup. Thank you for your feedback regarding your experience.
Recommended..we have been using Elite Suites for 13 years, even though we have lived in Irving and most recently in Frisco...Chloe,our Shitzu, has a “standing” bi weekly appointment with Miss Rhonda..We also board Chloe there, when we are out of town on vacation..
Business response:
Thank you for sharing your wonderful review, Mike. On behalf of the staff, thank you for trusting us with Chloe's care when you are away and her grooming and spa days with Rhonda, we sincerely appreciate it.
I have used them twice, boarding and grooming. Both experiences were not ideal. The front people should not be in customer service. They lack any customer service at all (mya). Still waiting for the manager to call me on my issues, but I doubt she will. I then saw all the negative comments about this place on next door. Really awful stuff. So glad I got out of there with less issues than they did. Do not recommend they be in business at all!!!!!!
Business response:
Carla, I am sorry to hear you did not have a good experience with us. I will call you Monday morning so we can hopefully resolve the issue. Thanks. -Kelly (General Manager)
I will never give them any service. I submitted my resume for an open position here and received a call from who I can only assume is the owner/operator. After answering his call, the call failed because I had poor reception. He called right back and reprimanded me for hanging up on him, explaining that he was no longer interested in me for the position. I tried explaining that I had unreliable service in my house and that the call had failed but he didn’t seem to care and even argued with me. It’s unbelievable to me that so... read more
RecommendedDo NOT send your pet to Elite Suites. Took my German Shepherd for boarding and watched him on the webcam ALL day. Taken out to potty once for approx 10 minutes. No day play as promised. Worst of all he was not fed! My husband picked him up after 1st day of what was to be a week stay. All the food we sent was unopened. Very inconvenient. Plus they charged $50–FOR WHAT? Lazy employees. No explanation. They should be shut down!!
Business response:
Lauren, I'm sorry to see this rating and I just wish you'd left information to go with it so I'd know what went wrong. I hope you'll get in touch if you have any concerns. - Dave Shackelford, Owner
The guy manager at this place is extremely rude and disrespectful. I will never take my dogs here and I'll be sure to tell my family and friends to do the same.
Business response:
Mandy, once again, I apologize if you felt disrespected here at any time. I realize you must have been disappointed not to get the job for which you applied -- it's obviously understandable. However, I really do feel that everyone on our staff was more than courteous to you during the whole application process, and we'd appreciate it if you'd extend that same courtesy to us. Best, Dave Shackelford
Worst place ever!! Do Not leave your animals here!
Business response:
Piper, if you have any questions or concerns at all about us, we'd be more than happy to discuss them with you. Please feel free to get in touch at (817) 442-1790 and we can talk about your pup! Best, Dave Shackelford, Owner
Frequently asked questions about Elite Suites Pet Resort - Southlake
How is Elite Suites Pet Resort - Southlake rated?
Elite Suites Pet Resort - Southlake has a 4.2 star rating with 396 reviews.
When is Elite Suites Pet Resort - Southlake open?
Elite Suites Pet Resort - Southlake is closed now. It will open tomorrow at 9:00 a.m.