Emerald Pointe

Jasmine R. 

on Yelp

6 years ago

Luis and Andres the Maintenance department is very reliable and totally professional. There's no waiting on them to come fix any problems with the apartment. I Truly appreciate them, couldn't ask for a better person to help me out. 

Renee L. 

on Yelp

10 years ago

i'm only giving this place Four stars as an update because i recently checked my credit score and i had a $419 fine from them on my credit from 2012 from when we lived there.... i called the company who owned the debt to find out what it was from and it turns out that i actually didn't owe this money. THEY owed me. Justin (the current manager at Emerald Pointe) was AMAZING and prompt and got back to me in a timely matter AND solved this issue without me having to pay this money. Thank God i checked my credit! SO... if yo... read more

Grant M. 

on Yelp

16 years ago

This was my first Apt., I lived here from 2000-03, it was a nice one bedroom Apt that was clean, and the layout was nice. Some of my neighbors were kinda crazy, with loud music at times which didn't bother me too much. The management people were very helpful and nice. I ended up having to move because my brother moved in and I needed a second bedroom, and they didn't have a two bedroom available. 

Joanna B. 

on Yelp

a month ago

SLUMLORDS!! My elderly mother in law lives there and NOTHING EVER GETS FIXED! Broken sink with no faucet for 2 years now, broken refrigerator, AC barely works. When she goes to the office they get mad at her and tell her "what do you expect us to do"? Whenever she asks for help with ANY ISSUE they raise her rent. Just because she needs repairs she's a bother to you, so let's raise her rent every other month to get her to move out? The women in the office are always sooo very rude as if they hate their jobs and would rather b... read more

G Hgvjbkn X. 

on Yelp

4 years ago

THIS PLACE IS A FUCKING JOKE; DON'T MOVE HERE!! I wish I could give this zero stars, that's how bad it is. Singlehandedly the laziest management I have EVER witnessed in my entire life. Not only do they charge through the roof for this place - hell, they even got in trouble with section 8 for raising the rent so much - but it's also the shittiest place I've ever lived in! They don't care about the people living in the apartments, whatsoever. We were supposed to get one of the apartments with 3 bedrooms, and they even said i... read more

Corrina M. 

on Yelp

4 years ago

Lived here for about 5 years at first it seemed great but the realized it's extremely hard to get any help when it's needed no one is ever in the office and they only like to maintain their own apartments! As almost everyone who works in apartments lives in the complex. You can call and call and put in a work order after work order and it will take forever for them to come or they will never come at all but you will see them working on their apartments constantly new carpet new flooring maintaining appliances but for the res... read more

Savannah C. 

on Yelp

4 years ago

SAVE YOUR TIME AND MONEY AND FIND A DIFFERENT PLACE TO MOVE!! The management never gets anything done, they make empty promises (was told we'd get a free security door for resigning, it's been years now and no one got one, it would have been nice to have considering my neighbors across the hall were literally broken into, and they aren't the inly ones), and year after year the pool is close all summer, or it's open for just a couple of days. There's a huge bug problem, and some residents even have a mild problem. They have ... read more

Me Y. 

on Yelp

5 years ago

If I could give this place zero I would. Where do I even begin? Let's start with the office..these girls are NEVER in the office. You can't ever get anyone on the phone or catch them actually in the office doing their job. I've sent multiple people to come apply and they always get shut down yet the whole maintenance staff family lives on site. Getting your stuff actually fixed is a jokE. They send these wanna be contractors who don't know jack to come butcher walls and tubs. Only for all the stuff they "fixed" to be broken... read more

Jennifer J. 

on Yelp

5 years ago

Poor management! Needs a new manager ASAP! She calls in sick when she's in Tahoe! She needs to go!! This complex can have so much potential if only ran by the right people. People who care about their tenants. The owners of Emerald Pointe really need to look into new management. When you do that, it might be a peaceful place to live.