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Epiphany Dermatology
- Dermatologists
- Albuquerque, NM
About this business
Location details
8316 Kaseman Ct NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I came to see if I can find the underlying cause that the last third of my eyebrows are missing. Secondly and not as important that I have lost hair on my head. She diagnosed me with male patern baldness alopecia. She did no tests. Just by my talking she came to that diagnosis and prescribed me a medication. I don't feel confident that I have that alopecia from what I have research that form of alopecia does not eyelashes body hair or eyebrows. I am exactly where I was when I walked in the door. I was very disappointed all d... read more
Business response:
Thank you for taking the time to share your feedback. We understand that concerns about hair loss can be frustrating and that patients want to feel confident they have received a thorough evaluation and clear explanation of their treatment options. We strive to provide comprehensive care tailored to each patient’s individual concerns. We encourage you to contact our office directly so we can better understand your experience and address any questions or concerns you may have.
I arrived 30 minuets early at 815 for my 8:45 appointment and was checked in by the girl who sits on the right and was told I was checked in. I then waited to be called in for my exam. I was not called in until 9:10. My exam went well and was very thorough and professional and am very pleased with Dr Nyquen and look forward to her continued care.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delay you experienced after arriving early for your appointment. We understand how frustrating it can be to wait, especially when you have checked in well before your scheduled time. We appreciate your kind words about your provider and are glad you were pleased with your examination. Your feedback regarding the check-in and wait time has been shared with our team so we can review our processes and improve the patient experience. Thank yo... read more
She just checked my scalp didn't say anything., and prescribed a shampoo . Didn't explain anything. I was stressing because of the itching that I failed to ask any thing. Was not pleased with my appointment I didn't get any thing out of it.
Business response:
We’re sorry to hear you had difficulty sharing your feedback. We take patient concerns seriously and would appreciate the opportunity to speak with you directly. Please contact our office at your convenience so we can assist. Thank you.
No thanks cxxxxxxxx
Rushed appointment, concerns not taken seriously. Had to repeat myself several times for provider to check my skin and then when she said what she saw, no real answer was given. Solution given does not in any way address my serious ssue and is not appropriate for what is going on with my skin. Rude assistants every time I go to this facility. Assistants dont respect privacy and dont ask permission. Treat patients with little to zero respect.
Business response:
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide compassionate, attentive care and to ensure patients feel heard, informed, and respected throughout their visit. Your comments regarding communication and interactions with our team are important to us, and we will use this feedback to continue improving the patient experience. Thank you for bringing these concerns to our attention.
I waited in exam room for almost an hour. Would have appreciated an update from staff that they were running late. Almost got up and left. I won't be returning to Epiphany in the future
Business response:
Thank you for your feedback. We sincerely apologize for the extended wait and lack of communication during your visit. We understand how frustrating it can be to wait without receiving updates. Providing timely care and keeping patients informed are priorities for our team, and we regret that this was not your experience. We appreciate you bringing this to our attention and will use your feedback to improve communication and the overall patient experience.
I always feel like a number and not a patient. They rush through the appointment and never take extra time to thoroughly do what should be their job. Patients aren’t people to them, just a quota they have to meet.
Business response:
Good morning, and thank you for your feedback. We are very sorry to hear that your experience left you feeling this way. Every patient should feel valued, respected, and genuinely cared for during their visit. We understand how important it is to feel heard and treated as an individual, not just another appointment. Your comments are being taken seriously and will be shared with our team as we continue working to improve the patient experience and communication in our clinic.
Front desk lady seemed in a bad mood, no greeting when I came in to check in and no have a good day when I left. Very unprofessional. Inside the room visit was great with the dermatologist very helpful and knowledgeable.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with your visit overall. We’re sorry to hear that your interaction at the front desk did not feel as welcoming as it should have. Providing a positive and respectful experience for every patient is very important to us, and we appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue improving the experience for everyone who walks through our doors. If you would like to discuss... read more
Nurse practitioner did a very professional job.
Frequently asked questions about Epiphany Dermatology
How is Epiphany Dermatology rated?
Epiphany Dermatology has a 4.7 star rating with 2,498 reviews.
When is Epiphany Dermatology open?
Epiphany Dermatology is open now. It will close at 5:30 p.m.