ePremium Insurance Agency, LLC

David B 

on BBB

10 months ago

ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more

David B 

on BBB

10 months ago

ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more

John m 

on BBB

10 months ago

Got an unsolicited email from this comapny claiming my current ins was expiring , which its not. In the email it told me to go to my mngs office wih proof of ins , then signed the email like it was from my leasing office ... which it wasnt 

Nicholas W 

on BBB

a year ago

Attempted to call multiple times to cancel a policy as my lease ended. When I try to cancel online they instruct me to call them (of course right!??!) I have yet to speak with anyone and have been waiting on hold for hours on end. I would highly recommend avoiding this company at all cost. If this is the way to service customers that don't have a claim CAN YOU IMAGINE HOW THEY'D IGNORE YOU IF YOU DID? Go with someone else and avoid this headache. 

Tena O 

on BBB

a year ago

CERTIFICATE OF INSURANCE Issue Date: Start of Coverage: 9/27/2023 Current Term: 9/27/2023 - 9/27/2024 Insured **** ***** Dallas, TX, I am soo disappointed, confused as too who is my actual renters insurance company! Is it ******* *********Company *** **** ******* ***** ****, Oklahoma City, OK, EPremium insurance or? © 2024 ********** ********* Insurance LLC. All rights reserved. .?Or is it ******.com which I did log into clearly this wasn't mentioned ?? early on! I was took by the insurance adjuster mind you I was just in a ... read more

Felicitas S 

on BBB

a year ago

Not user friendly website.Shady business practices so that you feel like you must purchase from them. Ridiculous not to be able to check if your declarations page is uploaded and in the system. 

Brittney B 

on BBB

a year ago

Go with the bigger companies like ***** ****. They drag. My claim isnt even large its taking months. 

Summer K 

on BBB

2 years ago

They cancelled my policy without any reason. When I called them to reinstate, they said "I can't help you", and hung up. I got Lease Track (rental insurance through ******Mgmt.) to call them with me on the line to ask why they couldn't answer any questions and why I was cancelled for no reason, the two receptionists battled it out while I was on the phone! It was so unprofessional. I will NEVER use ePremium again. 

Nagy E 

on BBB

2 years ago

Not even a Star! I do not know whether this is a legitimate business or not. I rented an Apt. in Del ray Beach Florida and moved on after two months. I never really occupied the apartment even. I called the company at the time to cancel my renter's insurance less than 60 days after I had signed up. I got no refund for the annual payment and moreover, they put me on "automatic renewal" (probably they were hoping I would not pay attention. They have a bogus telephone number. I was on hold for 45 minutes (yes 45 minutes believe... read more