This profile has been claimed by the business owner or representative.
ePremium Insurance Agency, LLC
- Home & Rental Insurance
- Mason, OH
About this business
Location details
4605 Duke Drive, Suite 300, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more
Business response:
Hello *****, We regret the negative experience you had especially when dealing with the health issues you mentioned. We also apologize for the long delay in replying to your review. From what I can tell, your insurance policy has been canceled. If there is any further assistance needed, please contact us to help. Regards, Rob V******** VP of Insurance Operations
ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more
Got an unsolicited email from this comapny claiming my current ins was expiring , which its not. In the email it told me to go to my mngs office wih proof of ins , then signed the email like it was from my leasing office ... which it wasnt
Attempted to call multiple times to cancel a policy as my lease ended. When I try to cancel online they instruct me to call them (of course right!??!) I have yet to speak with anyone and have been waiting on hold for hours on end. I would highly recommend avoiding this company at all cost. If this is the way to service customers that don't have a claim CAN YOU IMAGINE HOW THEY'D IGNORE YOU IF YOU DID? Go with someone else and avoid this headache.
CERTIFICATE OF INSURANCE Issue Date: Start of Coverage: 9/27/2023 Current Term: 9/27/2023 - 9/27/2024 Insured **** ***** Dallas, TX, I am soo disappointed, confused as too who is my actual renters insurance company! Is it ******* *********Company *** **** ******* ***** ****, Oklahoma City, OK, EPremium insurance or? © 2024 ********** ********* Insurance LLC. All rights reserved. .?Or is it ******.com which I did log into clearly this wasn't mentioned ?? early on! I was took by the insurance adjuster mind you I was just in a ... read more
Not user friendly website.Shady business practices so that you feel like you must purchase from them. Ridiculous not to be able to check if your declarations page is uploaded and in the system.
Business response:
Thank you for your feedback. We are working to improve our website, and there is no requirement to purchase insurance from ePremium Insurance Agency. Regarding your declaration page, this is emailed to you directly after purchasing a policy. I am not sure what you mean by checking to see if it is uploaded. We would be glad to help you. Please contact us at ************ ** **************************
Go with the bigger companies like ***** ****. They drag. My claim isnt even large its taking months.
Business response:
Hello ******** and thanks for your feedback. We are the agency and do not control the claims process for the carrier but it is important to us that you have a positive claims experience. If you are still having trouble with your claim, please contact us at ************************************* so we can see how we can help.
They cancelled my policy without any reason. When I called them to reinstate, they said "I can't help you", and hung up. I got Lease Track (rental insurance through ******Mgmt.) to call them with me on the line to ask why they couldn't answer any questions and why I was cancelled for no reason, the two receptionists battled it out while I was on the phone! It was so unprofessional. I will NEVER use ePremium again.
Business response:
<p>Thank you for reaching out. The policy that you had was directly tied with Tricon while they were a client of ePremium Insurance Agency. Because they are no longer a client, your policy was required to be cancelled. I regret the experience you had when trying to get an answer and I will find out what happened so we can provide follow up training to the people you spoke with.</p> <p><span style="white-space: pre;"></span></p>
Not even a Star! I do not know whether this is a legitimate business or not. I rented an Apt. in Del ray Beach Florida and moved on after two months. I never really occupied the apartment even. I called the company at the time to cancel my renter's insurance less than 60 days after I had signed up. I got no refund for the annual payment and moreover, they put me on "automatic renewal" (probably they were hoping I would not pay attention. They have a bogus telephone number. I was on hold for 45 minutes (yes 45 minutes believe... read more
Business response:
Hello ****,Thank you for your feedback and I apologize for the long wait time you had on the phone. We are working hard to improve this for our customers. I saw that you were able to connect with one of our service representatives on 3/1/23 and that you submitted a cancellation request through our website also on 3/1/23. Our notes show that your policy was cancelled on 3/1/23 per your request. Lastly, the feedback you shared with our service representative regarding your wait time was passed on to me and I appreciate your pa... read more
Frequently asked questions about ePremium Insurance Agency, LLC
How is ePremium Insurance Agency, LLC rated?
ePremium Insurance Agency, LLC has a 4.5 star rating with 2,684 reviews.
When is ePremium Insurance Agency, LLC open?
ePremium Insurance Agency, LLC is closed now. It will open on Monday at 8:00 a.m.