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ePremium Insurance Agency, LLC
- Home & Rental Insurance
- Mason, OH
About this business
Location details
4605 Duke Drive, Suite 300, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. I can’t possibly be waiting on the phone for more than 30 minutes just for someone to answer my call. My time is valuable but that doesn’t matter to them. I see here there’s even more complaints about their customer service and long wait times. My policy is cancelled, the site says that and I have emails to prove it… yet I’m still being charged for renters insurance. Simple right? Fix it and give me a refund.. but just dare to give them a call for cancellation. They’ll have you waiting for at least... read more
Todays date is 09/01/22.....I have to say, I think they are or the management companies they work for get a kick back for using this company. I had a recent fire that was caused by the upstairs neighbor. It destroyed my entire apartment and all my belongings. Since this is complaint against the insurance company, I won't go into how ****** and ************************ have completely ignored everything. So, I've called daily since the fire started on 08/18/22 14 DAYS AFTER THE **** and IF I finally get help after over an hou... read more
Business response:
Hello *****,We are sensitive to you situation but we are an insurance agency, not a carrier. What you were told by the customer service team is accurate. Communication about your damages and filing a claim must be with the resident who caused the fire, with your own insurance provider, or with the property management company.
I have called 3 times, each time being on hold for OVER AN HOUR before finally speaking to a rep, transferred to another then another, ONLY TO GET DISCONNECTED every time! No call back, nothing resolved! Unbelievably awful customer service! Their email says they'll get back with you in 5 business days (I've sent 2 emails). School is starting and we can't go back to the apartment due to mold. Very frustrating there is no support or help. Why do we even have this policy? What a nightmare!
Could not make it more complicated to make your payments! They change my username or password all the time so when I go to login I can't and get locked out and have to call to make my payments. Then when you call to make your payment, you have to wait 5 mins to go through an automated messaging system that when you finally go to enter in your policy# to make the payment, it cuts you off and have to start the process all over again. You call to unlock your acct and if you don't know the one hint at your security question it l... read more
Got renters insurance through this company thinking I was protected. I had 4 bikes stolen and the adjuster refused to cover it because of an addendum hidden at the bottom of the policy that completely changed the theft terms to cover almost nothing. Afterwards, I couldn't get in touch with ANYONE through phone or email. Their email addresses aren't even real. Absolutely do not use. This company is a scam and the BBB is a joke for giving it a good rating.
This company sent me an email saying renter's insurance is required when it isn't required
Business response:
Thank you for your review. It is up to the apartment community if renters insurance is required per your lease agreement. The email you received could have been an automatic email sent to potential new residents since we could be partnered with the apartment community. If you have further questions, please give us a call at ************ or email us at **************************
Frequently asked questions about ePremium Insurance Agency, LLC
How is ePremium Insurance Agency, LLC rated?
ePremium Insurance Agency, LLC has a 4.5 star rating with 2,690 reviews.
When is ePremium Insurance Agency, LLC open?
ePremium Insurance Agency, LLC is open now. It will close at 8:00 p.m.