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ePremium Insurance Agency, LLC
- Home & Rental Insurance
- Mason, OH
About this business
ePremium Insurance Agency, LLC arranges insurance solutions with integrated risk mitigation platforms for the multifamily and single-family rental housing industries. We procure insurance products and distribute programs to address risks faced by renters, property managers, landlords and owners. We provide services in 49 states with employees who work directly for ePremium. Our in-house team of licensed Customer Support Representatives and Account Managers are trained to provide unparalleled support for residents and on-sit... read more
Location details
4605 Duke Drive, Suite 300, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Todays date is 09/01/22.....I have to say, I think they are or the management companies they work for get a kick back for using this company. I had a recent fire that was caused by the upstairs neighbor. It destroyed my entire apartment and all my belongings. Since this is complaint against the insurance company, I won't go into how ****** and ************************ have completely ignored everything. So, I've called daily since the fire started on 08/18/22 14 DAYS AFTER THE **** and IF I finally get help after over an hou... read more
I have called 3 times, each time being on hold for OVER AN HOUR before finally speaking to a rep, transferred to another then another, ONLY TO GET DISCONNECTED every time! No call back, nothing resolved! Unbelievably awful customer service! Their email says they'll get back with you in 5 business days (I've sent 2 emails). School is starting and we can't go back to the apartment due to mold. Very frustrating there is no support or help. Why do we even have this policy? What a nightmare!
Could not make it more complicated to make your payments! They change my username or password all the time so when I go to login I can't and get locked out and have to call to make my payments. Then when you call to make your payment, you have to wait 5 mins to go through an automated messaging system that when you finally go to enter in your policy# to make the payment, it cuts you off and have to start the process all over again. You call to unlock your acct and if you don't know the one hint at your security question it l... read more
Got renters insurance through this company thinking I was protected. I had 4 bikes stolen and the adjuster refused to cover it because of an addendum hidden at the bottom of the policy that completely changed the theft terms to cover almost nothing. Afterwards, I couldn't get in touch with ANYONE through phone or email. Their email addresses aren't even real. Absolutely do not use. This company is a scam and the BBB is a joke for giving it a good rating.
This company sent me an email saying renter's insurance is required when it isn't required
Frequently asked questions about ePremium Insurance Agency, LLC
How is ePremium Insurance Agency, LLC rated?
ePremium Insurance Agency, LLC has a 4.5 star rating with 2,682 reviews.
When is ePremium Insurance Agency, LLC open?
ePremium Insurance Agency, LLC is closed now. It will open at 8:00 a.m.