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ePremium Insurance Agency, LLC
- Home & Rental Insurance
- Mason, OH
About this business
Location details
4605 Duke Drive, Suite 300, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They cancelled my policy without any reason. When I called them to reinstate, they said "I can't help you", and hung up. I got Lease Track (rental insurance through ******Mgmt.) to call them with me on the line to ask why they couldn't answer any questions and why I was cancelled for no reason, the two receptionists battled it out while I was on the phone! It was so unprofessional. I will NEVER use ePremium again.
Business response:
Thank you for reaching out. The policy that you had was directly tied with Tricon while they were a client of ePremium Insurance Agency. Because they are no longer a client, your policy was required to be cancelled. I regret the experience you had when trying to get an answer and I will find out what happened so we can provide follow up training to the people you spoke with.
Not even a Star! I do not know whether this is a legitimate business or not. I rented an Apt. in Del ray Beach Florida and moved on after two months. I never really occupied the apartment even. I called the company at the time to cancel my renter's insurance less than 60 days after I had signed up. I got no refund for the annual payment and moreover, they put me on "automatic renewal" (probably they were hoping I would not pay attention. They have a bogus telephone number. I was on hold for 45 minutes (yes 45 minutes believe... read more
Business response:
Hello ****,Thank you for your feedback and I apologize for the long wait time you had on the phone. We are working hard to improve this for our customers. I saw that you were able to connect with one of our service representatives on 3/1/23 and that you submitted a cancellation request through our website also on 3/1/23. Our notes show that your policy was cancelled on 3/1/23 per your request. Lastly, the feedback you shared with our service representative regarding your wait time was passed on to me and I appreciate your pa... read more
Terrible customer service. I can’t possibly be waiting on the phone for more than 30 minutes just for someone to answer my call. My time is valuable but that doesn’t matter to them. I see here there’s even more complaints about their customer service and long wait times. My policy is cancelled, the site says that and I have emails to prove it… yet I’m still being charged for renters insurance. Simple right? Fix it and give me a refund.. but just dare to give them a call for cancellation. They’ll have you waiting for at least... read more
Todays date is 09/01/22.....I have to say, I think they are or the management companies they work for get a kick back for using this company. I had a recent fire that was caused by the upstairs neighbor. It destroyed my entire apartment and all my belongings. Since this is complaint against the insurance company, I won't go into how ****** and ************************ have completely ignored everything. So, I've called daily since the fire started on 08/18/22 14 DAYS AFTER THE **** and IF I finally get help after over an hou... read more
Business response:
Hello *****,We are sensitive to you situation but we are an insurance agency, not a carrier. What you were told by the customer service team is accurate. Communication about your damages and filing a claim must be with the resident who caused the fire, with your own insurance provider, or with the property management company.
I have called 3 times, each time being on hold for OVER AN HOUR before finally speaking to a rep, transferred to another then another, ONLY TO GET DISCONNECTED every time! No call back, nothing resolved! Unbelievably awful customer service! Their email says they'll get back with you in 5 business days (I've sent 2 emails). School is starting and we can't go back to the apartment due to mold. Very frustrating there is no support or help. Why do we even have this policy? What a nightmare!
Could not make it more complicated to make your payments! They change my username or password all the time so when I go to login I can't and get locked out and have to call to make my payments. Then when you call to make your payment, you have to wait 5 mins to go through an automated messaging system that when you finally go to enter in your policy# to make the payment, it cuts you off and have to start the process all over again. You call to unlock your acct and if you don't know the one hint at your security question it l... read more
Got renters insurance through this company thinking I was protected. I had 4 bikes stolen and the adjuster refused to cover it because of an addendum hidden at the bottom of the policy that completely changed the theft terms to cover almost nothing. Afterwards, I couldn't get in touch with ANYONE through phone or email. Their email addresses aren't even real. Absolutely do not use. This company is a scam and the BBB is a joke for giving it a good rating.
This company sent me an email saying renter's insurance is required when it isn't required
Business response:
Thank you for your review. It is up to the apartment community if renters insurance is required per your lease agreement. The email you received could have been an automatic email sent to potential new residents since we could be partnered with the apartment community. If you have further questions, please give us a call at ************ or email us at **************************
Frequently asked questions about ePremium Insurance Agency, LLC
How is ePremium Insurance Agency, LLC rated?
ePremium Insurance Agency, LLC has a 4.4 star rating with 2,697 reviews.
When is ePremium Insurance Agency, LLC open?
ePremium Insurance Agency, LLC is open now. It will close at 8:00 p.m.