Extra Space Storage

Michael W. 

on Yelp

10 years ago

I want to recommend this Extra Space storage as they were strait forward with price etc. The staff was also courteous and professional. I was on a cross country road trip and had to store my popup camper for 25 days when I left for a business trip. They told me the first month would only be $22 dollars for the first month and then would go up to the regular rate after 30 days. They told me this would be my best option as I would be storing it less than a month. So I picked up my camper 25 days later and it was only $22 dol... read more

Jenn P. 

on Yelp

10 years ago

I made my storage reservation over the phone with ESS customer service. They quoted me a price and we went to sign for the storage unit. Upon arriving I was told about additional costs, such as their specific lock. The manager was very over accomodating in giving us a good deal for the miscommunication from customer service. I would recommend this location to anyone looking to store their belongings. The units are clean and well maintained. 

Pete R. 

on Yelp

11 years ago

Awesome rates. I've been using this place for two years now. The assistant manager was friendly and very helpful. The facility seemed very secure and clean. 

Allen T. 

on Yelp

11 years ago

Have been using this storage facility for over 3 years now; and it has been smooth sailing the entire time. Manager is friendly and very accommodating especially towards military members. I have jumped between three different units of three different sizes over the years and the transition has always been easy. No complaints for this establishment. And security has never been an issue. Five stars for sure 

Nicholas T. 

on Yelp

12 years ago

Overall a decent storage facility. I stored my belongings here for a six month deployment and everything was safe and dry when I got back. Rates were good when I stored so since I knew I would be gone the whole time I payed all six months in advance. They make you use a special lock for the door that only they sell. They also have a free truck to use when you move your stuff in but they don't let you use it when you move out. I would use this facility again but only because I have my own truck to move out with. 

Paul B. 

on Yelp

a year ago

Updated. New rate increase of $35 a month - after 10 months. Rent increases at this company - nationwide - are in months 3, 12, 22, 31, and 41. From $160 a month to $342 for a 10x15 climate controlled. Military families need long term storage and this policy of rapid increases and doubling month is ludicrous really. Worse is they do not disclose when you rent - but they push hard for reviews - that's because when you get rate increases you already left positive. If you need long term storage look elsewhere. They a... read more

Glenn M. 

on Yelp

3 years ago

unfortunately there is no "zero" stars to select moved in to a unit and rent was $175/month. before moving in, i asked how long the rate was in effect. Martin, the manager, said the rate can go up at any time. sure enough, 3 months later i got a notice that my rent was going up to $255/month. Do your own research, you'll see that this is there business model: lure renter in with a promotional rate, then in a few months gouge them with a big increase. google "extra space storage class action lawsuit" and you will see... read more

Christopher A. 

on Yelp

5 years ago

The Manager at Extra Space Storage in Lakewood is the most disrespectful, rudest, and unprofessional person I have ever met. I have 3 units and I was moving and storing things all day and got a chair to take a break to drink some water when the Manager comes and tells me that I couldn't have the storage door slightly down to block the sun and that it looked like that I was trying to live in the storage unit because im sitting down and have the door blocking the sun and those are signs of people trying to live in... read more

Zoey B. 

on Yelp

5 years ago

Zero stars is what this place deserves and it all comes down to Marvin the "Manager" and his condescending attitude! Acts like a know it all, doesn't listen to you, talks over you. Doesn't want you business. How he ever became the "Manager" is beyond me! Disgusting man, go take some customer service training! I can't believe how rude you are!