Extra Space Storage

Zoey B. 

on Yelp

5 years ago

Zero stars is what this place deserves and it all comes down to Marvin the "Manager" and his condescending attitude! Acts like a know it all, doesn't listen to you, talks over you. Doesn't want you business. How he ever became the "Manager" is beyond me! Disgusting man, go take some customer service training! I can't believe how rude you are! 

John A H. 

on Yelp

7 years ago

DO NOT RENT FROM THIS BUSINESS. You will consistently have your rental fees hike up. They are rarely in office and are very slow to answer their phone. 

Angee S. 

on Yelp

7 years ago

Lakewood is a clean quiet place to store your valuables but moving out is a beast. My rate increased 3 times in 2 years. In my final month I paid on the 17th of the month (due date) moved out on the 26th. Because I did not give 10 days notice of intent to leave there is NO prorate. I paid $260 for 9 days. I spoke with Steve in the office who said my money was lost to me but at least I dont have to pay next month. Huh? No kidding! Huh? There's customer treatment for you!! Thanks for paying in for years and being a loyal custo... read more

Riley G. 

on Yelp

8 years ago

Really horrible customer service. The "manager" was extremely rude and seemed to think he needed to talk down to us. He Couldn't get over the fact that he had worked there 12 years and knew "everything". We had to storm out because we couldn't deal with his arrogance. 

Kelcie N. 

on Yelp

8 years ago

If it were possible to leave a zero I would...listen to the most recent reviews for this place, they're spot on!! Customer service is horrible. I went in looking for a small unit, right away the employee had a bad attitude and was extremely rude. I told him I needed to store some boxes of clothing...he asked exactly how many and told me I need a certain size that they do not have. I asked what they DO have and he said that they don't do refunds but he can give me the price but really it's a huge mistake to even check. T... read more

Tiffany H. 

on Yelp

8 years ago

Had my stuff here for a year, payed for insurance thru extra space, and when 500 dollars of my stuff came up missing, of which I have several witnesses that saw my possessions go in there, the insurance and storage agreed no one "tampered" with the lock so I will not be reimbursed. No wonder they have good prices... 

Jason R. 

on Yelp

10 years ago

Walked in to get a basic rate for a 5x5 unit and was met with a very unprofessional tone from who I'm assuming is the manager. Asked about the sign out front saying 1st month free and the man immediately stated "did you notice the asterisk? That means there is exceptions and what your asking for is the exception." All said in a very talk down manner towards us. As we started asking for another sized unit the the man stated again rudely, "NO DEALS, did you read the sign?" We left immediately. The prices were too high anyways... read more

scott s. 

on Yelp

11 years ago

This place is just too expensive. They will get you in there with a good rate, then you will start receiving postcards in the mail telling you they are upping your rent. I was renting their smallest unit for $80 a month when I first started, this month my rent was $130. Today I cleaned out my unit and left. Good riddance, Extra Space Storage. 

Stu S. 

on Yelp

12 years ago

Clean and neat premises, newer facilities. Seems decently secure. Expect them to raise your rate at about the 3 month mark. They've done this to me both times I've rented here. You get in on a competitive rate, but once you have unloaded all of your stuff you will get a notification letter telling you your rates just went up. Surprise! One staff member in particular can be pretty abrasive which detracted from the experience as well. Also note, it says "free move IN" truck. Not free moving truck...