Extra Space Storage

Mrs T. 

on Yelp

6 years ago

Was ok the first year company was called Storage post 2nd year billing was messed up had to keep calling. Then my unit became infested with mice. I was given a sticky thing and told to place it in my unit. Mice feces all over my storage tubs had to clean and disinfect. Got my things out especially after they just sold the company without any notice. Raised my rate up without notice and sent me a bill with another increase for a "billing fee"? I am very happy with my new storage unit. management does not care, I placed ... read more

Michael G. 

on Yelp

7 years ago

Be warned this place has water leaks. Had furniture in the temperature controlled unit and upon retrieval items below an AC pipe that must have leaked were covered in mold. Nothing can be done except file a claim in which I can get a total of $2,000. I paid $400 a month for over 3 years and lost over $15,000 in furniture. This is disgusting to me. You're better off selling everything or even giving it away than spending money renting a space from these crooks. 

Mary S. 

on Yelp

10 years ago

Total rip-off. Their storage fees are considerably higher than other storage places. Not happy with the level of service I received. They do not care about you as a customer - they only want their money. This is no way to run a company. Would never use them again. Did not have a very good experience with them. 

Harriet S. 

on Yelp

10 years ago

Extra Space Storage totally ruined my life - literally. I moved my belongings to this location last summer, because the house we were renting had unknowingly gone into foreclosure, and we were forced to leave suddenly, leaving us insufficient time to find something else. I became quite ill unexpectedly, and was in and out of the hospital for six months. I was not working and a lot of things had to be put on the back burner. I would check my email and voice mail about once a week, and was having family members take care of... read more

Anne T. 

on Yelp

12 years ago

To be honest this place was average, but for the price you would expect it to be much better. I was told over the phone that i would have to pay a one time fee of $19 or whatever and $60 a month. Then when I got there I was told that it would actually be $80 for the first month and $70 for the next few months, because of various "fees". Mind you this was for a 5x5 unit. I actually only needed a 4x4 but I was continuously told that I would need a 5x5. They do not offer pick up service. The place is super annoying to get into.... read more