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Extra Space Storage
- Self Storage
- Addison, TX
About this business
Location details
16280 Addison Rd, Addison, TX, 75001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 9:00 p.m. | |
| Tue | 06:00 a.m. to 9:00 p.m. | |
| Wed | 06:00 a.m. to 9:00 p.m. | |
| Thu | 06:00 a.m. to 9:00 p.m. | |
| Fri | 06:00 a.m. to 9:00 p.m. | |
| Sat | 06:00 a.m. to 9:00 p.m. | |
| Sun | 06:00 a.m. to 9:00 p.m. |
Stevie made the process smooth and easy. She even went above and beyond to find me an indoor unit verses the outdoor unit I had picked online. Each time I have interacted with Stevie she always has a smile on her face and a great positive attitude. She is truly an exceptional store manager who takes great pride in her job and makes sure that each customer is happy and satisfied. Look no further and just go see Stevie at, Extra Space Storage
Business response:
Thank you for sharing your experience with Stevie, Shelby! We're thrilled she provided exceptional service and found you the perfect indoor unit. Her positive attitude and dedication as our store manager truly shine through. We're so pleased that Stevie's commitment to customer satisfaction made such a positive impression on you.
Exceptional customer service! The unit was spotless, dry, and exactly as described. Everything was prepared in advance, and the team delivered beyond expectations. Truly an outstanding experience.
Called in for some questions since I will be moving to the area within the next week and Drew was very friendly and answered all my questions. Very pleased with the customer service I received!
Business response:
We're glad to hear you had a positive experience with Drew. Thank you for sharing!
Drew was so so helpful! The customer service was sublime, it is always such a joy to meet and be helped by such great people. I would definitely recommend this location for their service!
Business response:
Thank you for the kind words, Juliana. We're happy to hear that Drew was so helpful! Our team is here to serve you, so give us a call at (972) 447-9100 if you need any future assistance.
Let's just say that if I could leave another star then I totally would! The process was quick and painless and Stevie was very informative and answered the million questions that I had and genuinely didn't seem bothered but happy to help! Moving is stressful enough and anything that anyone can do to help ease the stress during this time is def a star in my book !!
Business response:
Hi Melisssa, thank you for your great rating. We are happy to hear Stevie was informative and helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Stevie was super helpful getting me into a unit that fit my needs. She asked questions to make sure I got what I needed. Thanks!
Outstanding customer service! The unit was clean and dry. Everything was ready as described. They do a really outstanding job.
Business response:
Hi John, thanks for the review! We are thrilled to know you were met with a clean facility and great customer service. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
The staff here is AMAZING. They are beyond helpful no matter how many times within the day I need something. Whether you forget box cutters, need help with your lock, need more room for recycling, they are there!! Highly recommend this reliable and friendly business:)
Business response:
We think our team is great too! Thanks for the positive review, Alex. We're glad they are beyond helpful no matter how many times within the day you need something. Thanks for recommending Extra Space Storage! Please stop by the office or call us at 888-STORAGE if we can help you with anything!
Four months have come and gone, and we just finished emptying everything out of storage into our new house. Thanks again for all you did for us. You really made our transition go so smoothly. If we could give more than a 5 star rating, I'd give you a bucket full. Thanks again from the Rosebunch
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 840 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 9:00 p.m.