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Extra Space Storage
- Self Storage
- Hawthorne, CA
About this business
Location details
12830 Roselle Ave, Hawthorne, CA, 90250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Yesterday I removed all my stuff inside the storage and I've been renting this storage for more than a year. And yesterday I was disappointed to the black lady that working in there because I was putting my stuff on my truck and she closed the door without telling me she didn't even ask me if "can I just close the door?" She just closed it without telling me and I still have stuff inside that storage and I didn't even talk to her but she give me attitude like she own that whole storage. Onghad, I came to the office and there... read more
Business response:
We sincerely apologize for your disappointing experience at our facility. We take your feedback very seriously and want to ensure that all our customers have a positive experience. We would greatly appreciate the opportunity to discuss your concerns in more detail and address any issues you encountered. Please feel free to reach out to us at (310) 644-1994 to speak with a manager about your experience. We are committed to improving our service and would like to make things right. Thank you for bringing this to our attention.
I'm going give it 2 stars for customer service and for a short renting period it's good...They increased my rent at 6 months, I accepted, at a year of being an excellent customer, meaning payments on time, never complain, I got another raise on the rent for $100.00 additionally to $148 I'm currently paying. I cancelled, whatever I have in there isn't worth what I'm paying for a year about $1700/ year which is already a lot, not including the additional raise. Clearly they only care about making money and not keeping a good c... read more
Business response:
Hi Elka, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (310) 644-1994.
I am literally going though the worse time of my life trying to leave an physically and emotionally abusive relationship and in planning my exit, I reached out to this place to ask about rates and specials and was routed to one of the sweetest helpful representatives I have ever spoken with. She offered a 5X5 with first month free and $92 monthly. She said all that would need to pay today is $24. I accepted and she let me know that she will forward my information along with this deal to one of the representatives from the ac... read more
Business response:
Hi Tiana, we really appreciate you taking the time to leave a review. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are disappointed to hear that you are not satisfied with your visit. We love coaching our staff so your insight is appreciated. We are sorry to hear we have lost your business and will use your feedback to improve. We hope that if you are ever in need of storage again, you will allow us the opportunity to improve on yo... read more
I came in today to try to get a unit the door was locked and it said be back at a certain time so I went home and came back now the sign says a different time . This is very inconvenient for people who have other things to do . I was really hoping to get a unit here but after this I will take my business somewhere else . How irresponsible of this company .!!! Better your customer service .!! How annoying .!!
Business response:
Thank you for letting us know about your recent visit to Extra Space Storage, Judith. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We would love the opportunity to earn your business, give us a call at 888-STORAGE and we'd be happy to set up an appointment time for you!
Extremely rude manager and staff! After a clear reservation and notification that I was on my way, she closed the office as I was walking in an refused to provide me service. Very poorly managed business. I hope the owner of this facility understands that's not how you run a business and gets their act together. what kind of a place turns away business when ther eis two people working? Horrible experience, I would stay away!
This place is absolute trash! If you don't want you stuff vandalized and for the insurance company to play games and send you around in circles, I highly suggest that you stay away from this place and go put your stuff somewhere else that is safe. I have been storing my stuff with these people for over a year now and all I have gotten is constant rent increase, disrespectful site managers and also got my storage space vandalized. They have no customer service and no regard for your items. I highly suggest that people stay ... read more
Well, well, well, I had my storage for over three years now. Over the course of the years, the price for rental and insurance has increased about 35% more. I needed my storage so, I decided to keep the storage because it was convenient and I also thought this place was SECURE. Boy, was I WRONG! Despite all the security codes it take me to get in and out of this place. Someone else was able to get in and out without being video taped ( or that's what I was told). Breaking into multiple units taking big items. What happen to ... read more
I reserved a storage unit here because it looked clean & new from the outside. When I arrived to look at the unit I reserved, there was a sign on the door saying they would return at 2:30. When I returned at 2:45, the sign on the door had changed to 3:00. I waited until 3:13 and no one arrived. There were multiple people waiting as well. I just left & reserved with their competitor, Public Storage. When I reserved with PS, someone called me in less than 15 minutes. Something that Extra Space said they would also do, yet neve... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 795 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.