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Extra Space Storage
- Self Storage
- Douglasville, GA
About this business
Location details
2376 Fairburn Rd, Douglasville, GA, 30135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedVery friendly and knowledgeable staff. My space was clean and ready for use. Thank you
Business response:
Hi Avril, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility.
RecommendedGigi was very helpful! Will definitely be back for more assistance and great customer service!
Business response:
Thank you for the kind words, Krystal C.. We're glad Gigi was customer-oriented and able to help! Our team is here to serve you, so give us a call at (678) 391-8735 if you need any future assistance.
RecommendedMy experience with Extra Space Storage was very pleasant the customer service was very good . The Units were very clean, the unit manager was very polite and helpful,so was the assistance manager over all I was very pleased I would definitely recommend them to my friends and families.
Business response:
Hi Angella. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
RecommendedGiGi no matter when i call or go there if i have questions she's always had the anwer and she's has always been on poi t to help me she's even a women of her word if she tells you shes going to call you back she does just that and not let me not mention when ever i need storage space GiGi found it and my need of a storage pace was supplied. she friendly and hey she even have a smile each time. Having a conversation with her is like having one with one of my own daugthers. Gigi keep up thr great work.
Business response:
Thank you for recommending us, Carol. We're glad GiGi always had the anwer and she's has always been on poi t to help you. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
The store manager of that location is someone that i would not like to deal with GiGi she is rude. I am renting there at the fairburn location just because it is close to me.
Business response:
Hi Marie, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to improve your experience in the future. If there is anything we can do for you, please let us know at 888-storage.
Very poor customer service. A total absence of any type of professionalism. Two members of the staff on the evening shift were in the parking lot yelling and cussing. During this time no one was inside at the desk. Too many storage options available to settle for this type of behavior from employees.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,309 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.