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Extra Space Storage

4.9

About this business

Location details

2376 Fairburn Rd, Douglasville, GA, 30135, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.91,287 reviews
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Shaun M.'s profile image
Shaun M. 
rating
12 years ago

In choosing an indoor Climate Controlled storage unit, we checked a number of facilities in the area. Extra Space provided the best price. We visited and reviewed the property. They have a coded gate access for convenience and security and someone lives on the property. The rates provided included a base level rental insurance with more available based on the value of the goods you are storing. The manager has been extremely helpful. One specific case was a couple of weeks after moving into our unit, my keys were left on the... read more

Nicole N.'s profile image
Nicole N. 
rating
a year ago

We moved in on a great price and then a couple months later after getting fully moved in they increased the rent by almost double knowing just how hard it would be to turn back around and move back out which was sad. My husband called and was able to get the price down just a tiny bit which we appreciated- def not at the price we came in at a couple months prior but better than the increase. Now we are dealing with a whole mice problem. Mice are coming in from the ceiling and crapping on all our things and tearing up our s... read more

Business response:

Hi Nicole, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We're sorry to hear about your experience. All of our facilities are treated for pests and rodents regularly with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (678) 391-8735. 

Greg P.'s profile image
Greg P. 
rating
5 years ago

In my 59 years of existence, I have had to experience commercial storage facilities, three times. This facility I experienced everything from being discriminated against because the color of my skin, Rudeness to the ninth degree, The likes to which I've never seen. The facilities were a mess, Driving to the To storage unit, You could see paint marks all over the walls, Where trucks couldn't make the turns and hit the walls, The grass in those turns were all trampled due to( Not enough room to make turns. The aisle's That you... read more

Business response:

Greg, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please feel free to call us at 888-STORAGE if you would like to speak in more detail about your concerns. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,287 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.