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Extra Space Storage
- Self Storage
- Germantown, MD
About this business
Location details
19500 Frederick Rd, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Extra Space Storage, located at 19500 Frederick Road, Germantown, Maryland, is one of the best places to store your items in the Washington DC Metro Area. Their staff is friendly and very informative. They maintain clean and safe facilities, and update their customers in an informative and timely manner. I have housed my things at their facility for about 10 years, and I have always appreciated the fact that the facility is run by a highly professional and personable team. I highly recommend housing storage at this facil... read more
Business response:
Thank you immensely for your loyalty over 10 years! We appreciate your recognition of our professional team and clean facilities. Your kind words about our staff being friendly and informative truly mean a lot to us. We take great pride in maintaining the safe and clean environment you've experienced at our Germantown location on Frederick Road. It's wonderful to hear that our timely and informative customer updates have been valuable to you throughout your storage experience. Having customers like you who appreciate our pro... read more
Wendy was amazingly helpful through the whole contracting process and determined just the right unit for our needs. It's perfect ! The follow up email from the manager was super helpful as we headed out to take items out to the location. I really appreciated the follow up call the following business day to ensure our move in went well. Awesome customer service all the way around. 100% recommend!
I have been a customer for a few years now. The people there have always treated me well. The facility is clean and I feel that my stuff is safe there. The only issue that I have is that the cost goes up every few months. For someone that is on disability, the price increases have become problematic for me.
Business response:
Thank you for being a loyal customer, Frank! Providing renters with clean and secure facilities is our top priority. We're sorry to hear that you are disappointed with your rental rate. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Recently rented a storage unit Extra Space.. Sandy, the Station Manger, made the entire experience as easy as possible. She answered all my questions and gave me a tour of a couple of units that fit within my needs and budget constraints. I highly recommend this facility for your temporary storage needs
Business response:
Hi Tim, thank you for your review. We're glad Sandy made the entire experience as easy as possible, answered all your questions and gave you a tour of a couple of units. Thanks for recommending Extra Space Storage!
Easy set up. Sandy was great walking me through the process and getting the best unit for our families needs
Business response:
Thanks so much for the 5-star rating, Keeley! We are thrilled to hear you are happy with the service you received from Sandy! Our team is here to serve you so don't hesitate to reach out if you need any future assistance.
This is my second time using Extra Space Storage always clean , employees are very pleasant an courteous I recommend this facility. Ms. Sandy you rock
Business response:
Hi Rochelle, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!
I'm a repeat customer of this location. Rented a 10'x10' unit for a few months last year, with no complaints. We compared prices of about 6 storage businesses in the area before choosing this company/location; the only one cheaper was another 5 miles further from where we live and the one closest to our condo was 30% more/month (we went with this location since it seemed like a good compromise in terms of price & convenience). It was clean, and the music playing in the hallways made unloading/loading items as enjoyable as th... read more
Their website is super easy to navigate and see the units you're looking for. The staff is flexible and patient. They only offer 24hr access for clients storing business equipment/materials which was a great option for us.
The manager was great, very helpful. Space is ready to go, easy to fine, clean, not frozen, but not so warm that I feel I am overpaying for unnecessary heat either.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,687 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.