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Extra Space Storage
- Self Storage
- Germantown, MD
About this business
Location details
19500 Frederick Rd, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The guy that helped us with our storage unit went above and beyond then anywhere outside
Business response:
It's great to hear from you, Marilyn. We're glad our team in Germantown was able to help! Thanks for your review and for allowing Extra Space to provide your storage solutions.
Customer Service is top of the line; I wish all companies were as dutiful to their customers as Extraspace Stirage.
Business response:
Thank you for choosing Extra Space, Nancy. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Let us know if we can do anything else to assist you!
Extraspace Storage is a safe to keep my extra language bcs of the Security Service that work over there. Anytime i go to get something from my storage, someone will show up to check what i am doing. Very Good Security.
Business response:
Katungu, we know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up in the future!
Price increased by $100 after a couple months with no advance notice even though competitors were $200 cheaper.
Business response:
Hi Amanda, thank you for the feedback. We're sorry to hear you did not receive a notice. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. A postcard is mailed 30 days in advance to the address on file. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,597 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.