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19500 Frederick Rd, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I like the Storage Space and it convenient to where I live but when your price goes up every 6 to 9 months is ridiculous especially when you been a long time customer. I think it time for me to shop around. They should be trying to help people with this Time of Covid because some people don't have homes and they put their stuff in storage so they wouldn't lose it. But they are making it hard for people to get one or even rent one. They are going to lose business because other Storage places are offering better deals and are ... read more
Business response:
Hi Laura, thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Opened up my unit yesterday to finally move my belongings worth over $10,000 to my new home after 2 months and i come to find mouses, poop from mouses, and my stuff torn to pieces! I am disgusted about this place. Oh and mind the manager dis not even come to talk to me nor bothered to call us about this matter!!! I am very upset and overwhelmed that i wont have a table or couches for thanksgiving. My family is coming to town to our new home without furniture. If you are looking for a place do not rent here! No one cares.
Our unit was climate controlled, and the facility in terms of cleanliness, condition, and security met my basic expectations. However... Pricing is high in my opinion. Our rate for the 1st month for a 10x15 unit was half-off, which was helpful. For each month after that, our costs soared to nearly $400/mo accounting for taxes. Even for a climate controlled unit, we felt that this price was steep. And that was with some kind of discount I'd requested to incentivize me to use Extra Space over the numerous other companies in t... read more
I called just to ask a couple of questions (as I'll be moving soon", and the woman that picked up the phone was rude and impatient with me. Terrible customer service, No thanks.
Business response:
Lucius, we're sorry to hear about this. Customer service is very important to us. We will forward your feedback to our team so that improvements can be made.
Extra Space Storage has a 4.9 star rating with 1,651 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.