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Extra Space Storage
- Self Storage
- Santa Fe, NM
About this business
Location details
900 W San Mateo Rd, Santa Fe, NM, 87505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Highly recommend this place not only because of the cleanliness, convenience and maintenance of the facility but every experience we've had with the team from David the Store Manager to Melissa the Assistant Store Manager has been top notch. Customer service from both of them has been professional, prompt and friendly. David and Melissa go out of their way to service their clientele and deliver competitive storage pricing. Best storage facility and management team we've experienced in the storage business. Worth every penn... read more
Business response:
Thank you for choosing Extra Space, Regina! We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (505) 466-9400 or stop by the office if you need anything! David, Melissa, and the rest of our team are happy to help answer any questions.
Clean, safe, and worth every penny. My top notch mover recommended this place for storage and he was right! The manager, Robert Trujillo, went above and beyond expectations in helping me. In a laid-back city as Santa Fe, it is refreshing to meet such a professional. I feel so good about having my things stored at this particular facility.
It's clean, which is nice. But the steep little ramp up to the storage units is prohibitive for using the cart. So one star off for that. And another big star off because trying to access their site to make payments from a mobile device is nearly impossible due to poor design and limited options. To make a payment or access my account fully, I have to go to my computer, which in this day and age is antiquated. Update yourselves.
I attend a nearby college, and the end of this school year was the first time I had ever needed to use storage. Extra Space worked with me so well and made the process so easy, that I left the storage space feeling encouraged and incredibly happy with my accomplishment. The manager was so kind, patient, and made my lease a quick and painless process. Prior to using this storage facility, I was concerned about pricing/someone taking advantage of my naivety. This unfounded fear was immediately put to rest. I would happily use ... read more
This facility is well-organized, clean, and secure. Paying the price to store here is worth it. The manager Robert is friendly, helpful, did an outstanding job of managing all the details for me. This is one of the best-run businesses of any kind in all of Santa Fe.
The price increases are predatory! We signed up 6months ago at $77 per month. In 3 months the price was $131 per month, today they want $211 per month. The associate told me that these prices increase like this every 3-4 months. This is criminal and there should be a class action lawsuit against this price increase policy. Nothing was explained at signed. WARNING. DO NOT RENT SPACE FROM EXTRA SPACE STORAGE without understanding their predatory practices!!! This is almost a criminal operation
Continue to bill me. I have emailed called the 1-800 number. Unethical. No follow up.
Business response:
Thank you for the review, Meg! We pride ourselves on having an efficient, accommodating staff and are so happy Alan was able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Stored furniture, rugs and art work. After a month's time every thing was covered in bugs. I was told the bugs were everywhere in the compound, I moved out the same day.
Business response:
Hi Susan, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (505) 466-9400.
It was hard for me to choose a star rating. I've rented at Extra Space Storage for several years. Robert, the manager, is excellent. The facility is clean and convenient. So why the low rating? Extra Space has issued huge rate increases, and this isn't the first year they have done so. This year, the increase was so ridiculous that I went looking for another unit - and found one, an equivalent unit (actually slightly larger because it is taller) for about $100 per month less than what Extra Space was trying to charge. They h... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 590 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.