Extra Space Storage

Name: Extra Space Storage
Address: 19743 Park Row Dr, Houston, TX, 77084, US
Telephone: (281) 616-8390
Price range: $$
Rating: 4.9

4.9

★★

439 reviews

|Self Storage|Houston, TX 77084

19743 Park Row Dr, Houston, TX 77084

(281) 616-8390

https://www.extraspace.com/storage/facilities/us/texas/houston/1000000836/?cid=org::reviews&utm_source=google&utm_medium=organic&utm_campaign=org::reviews

Consumer Services

Open now:9:30 am - 6:00 pm

About

Store your belongings at Extra Space Storage on 19743 Park Row Dr in Houston, TX today! Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

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4.9

★★

439 reviews

5★411

4★17

3★6

2★0

1★0

5 reviews have no rating

404 Reviews4.9Google
30 Reviews4.9BirdEye

Reviews(35)

Google Reviews(404)

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Diane Alexander Parker on Facebook

8 hours ago

The facility is very clean, well-maintained and very secure. Elizabeth at the front desk is happy and friendly and very willing to help in any situation.

kimberly a. on BirdEye

★★

10 days ago

Elizabeth went above and beyond for us. She was extremely friendly and helpful all the way through. She accommodated our strenuous move from Colorado to Texas. I had called several other Big Name Storage Companies and they help what so ever with our special situation with using PODS. Elizabeth has made our experience with Extra Space Storage professional, personable and courteous. Moving is already stressful and she made it happen for us.

Business Response:

Hi Kimberly, thank you for your review. We're glad Elizabeth went above and beyond for you, was extremely friendly, and helpful. We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Give us a call at 888-STORAGE if there is anything, we can do to assist you.

Alison C. on BirdEye

★★

22 days ago

Great staff. Convenient location and extra big storage space as the name implies

Paulina O. on BirdEye

★★

a month ago

Great costumer service and clean units.

Asmaa B. on BirdEye

★★

2 months ago

Excellent experience very nice employees I feel very comfortable to ask my question and they answer me with a very nice smile

Antwan O. on BirdEye

★★

2 months ago

If youâ€™re looking for extra space this is place to come thereâ€™re very helpful and getting you what youâ€™re looking for

G C. on BirdEye

★★

3 months ago

Nice facility but don't like how they leave the fragments of locks on the floor, if cut off due to delinquency. Small children could be injured, keep an eye out. Did not have a pleasant experience with Chelsea, at all. Be careful how you speak with her, she tends to write notes about it and openly shares the information with others. A seemingly normal conversation can be misconstrued, doesn't seem to be aware about the Code of Ethics. Management was adequately responsive to the situation, appreciate it.

Business Response:

G, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.

Stephanie U. on BirdEye

★★

3 months ago

chelsea made this process very easy with amazing customer service

Erlinda Cruz B. on BirdEye

★★

4 months ago

Customer service was awesome. Knowledgeable, friendly, and very helpful. Everything was super clean and access to my unit was very easy.