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Extra Space Storage
- Self Storage
- Baltimore, MD
About this business
Location details
3634 Falls Rd, Baltimore, MD, 21211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Recommendedit was very easy to rent customer service was great the young lady that waited on me was very professional the place was very clean and yes I would recommend extra storage to my friends and family thank you for your services
Business response:
Thank you for the kind words, Vernice! We're committed to providing excellent customer service. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
RecommendedGloria made the rental process easy and enjoyable. She was friendly and knowledgeable. 🙂
Business response:
Hello, John. Thank you for the 5-star review! We're so happy Gloria could help. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
RecommendedGloria was really personable. She was very friendly and patient and her service is always over the top. she has excellent customer service
Business response:
Thank you for recommending us, Eric. We're glad Gloria was really personable, very friendly, and patient. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.
RecommendedI would absolutely recommend the Extra Space Storage on Falls Road. They are very clean, and they are always attentive and helpful when ever I call with an issue.
Business response:
Thanks for the kind words, Maureen! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (410) 662-6464 if you need anything.
RecommendedAll reservations and contracts were able to be done remotely. The checkin process was seamless. The storage space was clean and ready to go. The facility is convenient and easy to access. The price is competitive.
Business response:
Thank you for the excellent rating, Lisa Oleson! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out to us at 888-STORAGE if you need anything!
They have collected thousands of dollars from me (over $3000) with On time payments for over a year and a half. They have no concern for customer service or owning up to lack of follow up. This complaint has been filed with the Better Business Bureau as well as I will be contacting the states attorneys office. If they decide to honor my original cancellation notice and stop with threatening to place liens against me and send my account to collections, I’m happy to remove my negative reviews and agree that there has been a s... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,029 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.