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Extra Space Storage

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About this business

Store your belongings at Extra Space Storage on 5935 Heisley Rd in Mentor, OH today! Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our fa... read more

Location details

5935 Heisley Rd, Mentor, OH, 44060, United States

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Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:30 p.m.
5.0497 reviews
10 reviews have no rating
Carla Silbaugh Reynolds's profile image
Carla Silbaugh Reynolds 
recommend  Recommended
a month ago

Great to work with … no complaints 

Business response:

Hi Carla, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (440) 357-1000 or stop by the office if you need anything!  

Eddie Dobrowolski's profile image
Eddie Dobrowolski 
recommend  Recommended
5 months ago

Great customer service Nate and Nick answered all of my questions effectively and efficiently 

Business response:

Thank you for the kind words, Eddie! We're committed to providing excellent customer service. We're glad Nate and Nick answered all of your questions effectively and efficiently. Don't hesitate to reach out at 888-STORAGE if you need anything!  

Patrick Boles's profile image
Patrick Boles 
recommend  Recommended
9 months ago

Very friendly and knowledgeable. Made me feel like I was in a good, safe space. Will be returning when the need arises again. Highly recommend. 

Business response:

Thank you for the review, Patrick! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Security is our top priority and we appreciate that you have trusted us with your belongings! If you need anything, do not hesitate to reach out at 888-storage.  

Chris Klingenberger Fletcher's profile image
Chris Klingenberger Fletcher 
recommend  Recommended
10 months ago

The customer service rep (Nathan?) was extremely helpful. Very friendly, focused on answering my questions, was timely in his replies and overall help in answering my questions. It was a true pleasure. It’s nice having an actual knowledgeable and pleasant person to speak with at a storage unit facility. 

Business response:

Thank you for taking the time to leave your feedback, Chris! We're so happy to hear Nathan was able to make your rental process hassle free! Give us a call at (440) 357-1000 if you need any future assistance. 

Nancy Wolfson-Coe's profile image
Nancy Wolfson-Coe 
recommend  Recommended
a year ago

Best storage experience ever. Very easy and accommodating. 

Business response:

Hi Nancy, thanks so much for your review! We are thrilled to hear your experience was the best. If you ever need anything, feel free to stop by.  

Bill Booher's profile image
Bill Booher 
recommend  Recommended
2 years ago

Good value Great people to deal with. 

Business response:

Hi Bill!Thank you so much for the positive feedback. If you ever need anything don't hesitate to give us a call at (440) 357-1000 or stop by the facility!  

Julie Jones Goldy's profile image
Julie Jones Goldy 
recommend  Recommended
2 years ago

We did everything online it was quick and easy. When we arrived at the storage units everything look very safe and secure. We were told our lock would be waiting for us in our unit which it was the unit was nice and clean. So happy I went with Extra Space Storage! 

Business response:

Thank you for the excellent rating, Julie Jones! We're happy we were able to provide a smooth rental experience. Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  

Phyllis Lyle's profile image
Phyllis Lyle 
recommend  Recommended
2 years ago

it was convenient for me to use easy to find and I was able to get the storage space I needed 

Business response:

Thanks Phyllis! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Please stop by the office or reach out to us at 888-storage if you have any questions!  

Catherine R.'s profile image
Catherine R. 
on Birdeye

2 years ago

The personnel were very helpful and accommodating. I had trouble opening the sliding door initially and was helped immediately. I do think there should be a discount for renting multiple units. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 5 star rating with 497 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 5:30 p.m.