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Extra Space Storage
- Self Storage
- Hesperia, CA
About this business
Location details
9353 Mariposa Rd, Hesperia, CA, 92345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Easiest storage I ever had. Reserved online. Received a very friendly welcome call within 1/2 hour of reservation. On moving day was met with a very friendly and helpful staff. I almost rented a unit somewhere else and I am soooooooo glad I ended up here. I always check YELP out when I need something and use reviews to help me with my decision. These guys have great reviews and I would highly recommend them.
It is easy to rent here and the facility is clean. Only rent here if you are looking for a short term solution. Less than 6 months. At 5 months the monthly rate doubles then increases by about $40.00 a month every 9 months. There is no cap and the increases never stop coming. Just called and they confirmed that's their bussiness model. Our space started at $116.20 a month in 2023. It's now $328.20 soon to be $350.00. They will reduce your rate one time if you call, but that's just to keep you there while they continue to fee... read more
Business response:
Thank you for sharing your experience with us. We apologize for any inconvenience caused by our pricing structure and the rate increases you've experienced. Your feedback has been noted and we understand your concerns about the monthly rate changes from $116.20 to $328.20 and the upcoming increase to $350.00. We acknowledge that you've confirmed our business model regarding the rate increases that occur after the initial period, and we appreciate you taking the time to call and discuss this with us. We recognize your frustra... read more
Absolutely horrible customer service. It's not even aggravating, it's just disappointing. Exhausting trying to even communicate with the pen-doodled golf cart sweeper who avoids anything but sweeping and disappearing especially when she knows you're trying to reach out to someone and it's hide-n-seek.....shoulda hide from that basement your uncle tattooed you in I've even seen other customers here screaming and arguing at the front gate multiple times and staff runs from confrontation. Thefts have been happening like crazy t... read more
Business response:
Matt, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We'd love to hear more details on what happened here. Please call us at (760) 244-4002 so that we can better assist you.
"Cynthia" I believe, the tweaker thin girl with glasses and horrendous "tattoos" that look like middle choker sharpie was nothing but rude on multiple incidents. The very first time I smiled and said hello he gave me the dirtiest look and almost hit me with her golf cart as she sped off looking disgusted. The second time, isn't he nicest politest tone, I simply asked her if I could ask her a serious question about the security issues they've been having, she straight up said "I'd rather you just call tomorrow" and she left t... read more
Business response:
Hi Q, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (760) 244-4002?
MELISSA.. she has the worst customer service skills! She mumbles everything she says. Asked why my rate was increased during the pandemic when times are the hardest for a lot of people, and I've only had the storage for 4 months! She responds with "it's gonna Increase regardless. And it might increase again in a few months, 6 months, maybe next year!" And when I asked her nicely if there was any way she could adjust it back to the normal rate. She responds with, I can put in a request, but it has to be approved. And as I wai... read more
Business response:
Hi Gregoria , thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 808 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.