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Extra Space Storage
- Self Storage
- Brentwood, MD
About this business
Location details
3320 Bladensburg Rd, Brentwood, MD, 20722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I've used various storage facilities over the years and Extra Space made it super easy. We hit a small snafu when moving in & Carlos and Gloria were wonderful and helped get us back on track as quickly as possible. Extra special thanks to Gloria for coming out on a Sunday evening of a holiday weekend -- her professionalism and attitude were exceptional.
PRICE GOUGING! The facility is nice and they have great prices, BUT, those prices are not guaranteed. They reserve the right to raise prices as much as they want and when they see fit. All they have to do is provide you with a 30 day notice, as if you could do anything about it. As an example, we rented our storage unit one year ago at a rate of $99. Within 6 months they raised it to $178. Just received a new bill (with no 30 day notice) that they increased it to $206. Such as dishonest approach. I've rented with other ex... read more
Business response:
Thank you for leaving us a rating, Amanda. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Worst customers services ever! The management is extremely lazy never inside the office and the manager is extremely rude with low skills of having customers services. The unit have people lottering and sleeping inside the units. The management never clean and solution to everything is evicting the tenants.Please stay away its not worth it believe me!!!!!
We have been a customer of Extra Space Storage for 4 months and have had the worst experience ever. It took us 4 attempts, two in person where we signed paperwork and contracts, and twice by phone and they still haven't updated our credit card number for auto payment. We were just sent a late notice yesterday and called them. They had "no record" of our correct credit card number despite having it listed in our contract as well as the 4 attempts to make it right. Additionally they tried to increase our monthly rate despi... read more
They are now ExtraSpace storage. The level of incompetence of the staff is hard to describe. Just about everything at this rental has been a disaster. Run, run, run! to another storage locker.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 958 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.