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Extra Space Storage
- Self Storage
- Santa Ana, CA
About this business
Location details
1030 E 4th St, Santa Ana, CA, 92701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Amazing staff and great deals on storage spaces. I've been with them for a couple of years now. Their resent updates and easy access have been great. Would highly recommend.
Business response:
We think our team is great too! Thanks for the positive review, Sandra. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything.
Employees are always friendly and helpful. I've been to multiple Extra Space locations and they're always clean
I was reminded today of why I store my things with extra space. Everything about the place, the rates are decent enough, the hours to access my unit, awesome.......Yelp going out though to Joaquin and Juan for the ease of everything. Always extra relaxed knowing he and Juan look after that property. My stuff is there, who else would I pay to keep it safe. No other.....Professionals in their field for sure.
Business response:
We count ourselves lucky to have customers like you, Tracy! Your kind words mean a lot to us. We love hearing your feedback and are thrilled to know you are enjoying your experience with Joaquin and Juan. We appreciate the opportunity to provide a safe space for your belongings. Let us know if there's anything else we can do to keep your experience great!
I had nothing but a great experience with this facility. The people are friendly and knowledgeable. Joaquin went over and beyond his call of duty to make sure that my unit meets all my requirements. I got a good deal and a great customer service. The older negative postings seem to be from a time of different management. Things seems to have changed for the better since then.
We obtained this storage unit to store our company supplies. The staff was very helpful and friendly. They showed us the unit prior to renting. The rates are very reasonable and the access hours are very convenient. They had a great move in special for us. The location is right off a major street.
I rented at extra space in Santa Ana on 4th street im extremely disappointed bc Austin was harassing me day one when I began renting from ExtraSpace Austin wasn't employed there everything was going great then as Austin was hired on OMG this youngster is a monster all he did was accusing me of vaping and my partner not wearing a shirt it was so hot like 87 degrees my partner has mental health issues & im a lil lady 5ft i have work injuries i couldn't move all my things by myself Austin new my situation all he did was make m... read more
Business response:
Linda, we apologize for any inconvenience caused by Austin's unprofessional behavior and your stolen items. Please contact us at (714) 564-9910 to discuss this situation.
Watch out for this storage unit in Santa Ana. It's called Extra Space Storage on 5 th & Sullivan. Yesterday my brother's storage unit got robbed and something seems very off. This for sure had to be an inside job/someone was watching. No one else's storage was robbed and to enter the facility you MUST put a code to get in. Management was rlly no help and claimed they couldn't show us video footage. Wouldn't rent here!
Business response:
Hi Krystal, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 564-9910?
Found a 10 x 10 unit on the website for a decent price. Went in to the office and found out that (1) the unit requires an app run from a smartphone to open the lock. Another unit with a standard lock is over $100 more than the price seen on the website. It sure smells like bait and switch to me. Will not use. There are better choices.
Business response:
Hi Mike, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are disk or cylinder locks to ensure the highest level of security at Extra Space Storage. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Today after the comment that you see on my review I called the 888-storage number because supposedly will love to help me with my case. Called and Jane took the message and reopen my case after 2 calls and 2 messages Patty the District MANAGER called me back. She was really rude and sarcastic, I told her about how they can help me with my case and she answered we are not responsible for any of your belongings look at the contract that you signed, and it's fine if you want to go to small claims. WE ARE NOT RESPONSIBLE FOR YOU... read more
Business response:
Hi Lesly, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 829 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.