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Extra Space Storage
- Self Storage
- Gardena, CA
About this business
Location details
17510 S Figueroa St, Gardena, CA, 90248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Will never go back to those thieves again!!! They pulled the old bate&switch trick; I guess that's how they get their clients! They lure you in with a great rate then pad it up to the point that you won't recognize your bill. So, I decided not to store my stuff there after they padded my bill up without my consent with a bunch of added fees. They're not big on customer service. They hide behind their corporate policies to legally steal your money. Glad I got out when I did; but they charged me for a full month rent plus an e... read more
Business response:
Hi Angelie, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Reported their insurance company on 8/13/18 and sent an email to notify my police report, but no communication from their Beecher Carlson Insurance Services. Kay at the Extra Space Storage refused to relay messages, or involve into this. If you like to request the problem solve, involve California Department of Insurance, or District Attorney. In October, I am still asking to get my policy and claim number, but as of 10/25/18 I still don't have one. But when When I called them at (800)423-6071, they knew my name without givi... read more
Beware anyone renting from Extra Space Storage @ 17510 S. Figueroa St. Gardena! I was a Tenant there and my unit and over 10 units were broken into in December 2017....It's a inside job trust me and they know who they are, the break-in's slowed down, only because they know I was on to them and there late night activity. DO NOT TRUST ANYONE THERE, they all are crooks as far as I'm concerned! If you have a regular lock on your unit, replace it with the Circular Lock, otherwise the Employee's there will only use the bolt cutter... read more
DO NOT USE THIS FACILITY! the security safe guards are a facade, they have shafy business practices as well. If they arent allowing people to steal ur shit, the employees are stealing it AND nobody is liable apparently. Even their insurance company/policies are a sham. The staff arent knowledgeable, and the customer service is horrible...from the site workers, to the assistant district manager. Take it from me, spend your money somewhere else!!!
As usual! This crazy place continue to inconvenience its customers without any compensation!! The elevator had been broken for a week now! And the only solution the incompetent manager Ricky has is to put your belongings in the elevator UNATTENDED, the use the stairs (top or bottom) to open the door because the inside panel is not working!!! So we have to trust that no one else open the elevator door before before I can get down stairs! Hoping no one steal my belongings!!! This establishment is soooooooooooooo horrible, the ... read more
Business response:
We are so sorry to hear this. Customer service is very important to us, so we are disappointed to hear you were unable to pay your bill in person. We will pass your feedback along to our team at the Gardena location so this type of situation does not happen again.
This place has a horrible problem with mice. I have found dead mice in my space twice. I put sticky pads in the space for the spiders and the mice got stuck on them. When I found the first one, I brought it to the attention of the manager, but he was too busy to get it out for me. He was kind enough to allow me ti use his broom and dust bucket to get it out. Esther helped me get the second one out. I requested management provide additional sticky pads, after no response for two weeks I purchased DeCon bait traps, today when... read more
TERRIBLE SERVICES! They never fix anyrhing, I told them my door was broken 6 months ago! It's still not fixed. Maybe when somebody steals all my stuff they will fix it? They have a public restroom but it's unavailable 90% of the time, BECAUSE you have to get the key from the office and there is no one there. If you are middle aged and have go often, TOUGH LUCK, use the bushes. I am a tenent and pay $200 a month to store supplies and I can't use the restroom? Bottom line rent somewhere else if you can. They have a bad the... read more
Business response:
Frank, we appreciate the feedback, but do apologize that you feel this way. We work hard to provide safe, secure facilities to all of our customers. We've passed your feedback along, but would like to learn more about your issue with the door. Can you email us at social@extraspace.com so we can try to help?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 969 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.