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Extra Space Storage
- Self Storage
- New Hope, MN
About this business
Location details
2701 Nevada Ave N, New Hope, MN, 55427, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Great experience with this facility and especially with the Facility Manager, Kitsha--top notch, she is! I appreciated that the place was always clean and well cared for. Kitsha obviously cares about the customers and about the facility. I'd recommend this space and Kitsha to anyone. Thank you!
Business response:
Thank you, Pam! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (612) 326-3360 if anything comes up!
Worked with Kitsha and she was awesome! Explained things very well and very responsive to questions! The facility is clean and maintained well! This was a great experience
Business response:
Hi Meera, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha! If you need anything, do not hesitate to reach out at 888-storage.
The difference between average and excellent is often determined by the attitude and professionalism of the employee. Kitsha, the general manager, is such an employee. Helpful, cheerful and professional. Extra Space Storage is lucky to have Kitcha as an employee. Thaddeus "Ted" F.
Kitsha the manager was super helpful and nice, will definitely be getting my storage from you guys! Thanks you
Business response:
Thank you for taking the time to leave your feedback, Ljz! We're so happy to hear Kitsha was able to make your rental process hassle free! Give us a call at (612) 326-3360 if you need any future assistance.
I could not be happier with my Extra Space Storage unit! The entire facility is super clean, adequately lit, and well-maintained. It feels very secure and everything (dollies, lifts, doors, access, etc.) works flawlessly. Access to the unit is easy and convenient. The manager, Kitsha, is both professional and friendly and an excellent communicator. She resolved an issue with my access code very quickly. Everything about Extra Space says this is a quality storage solution.
Business response:
Hi M. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha. If there is anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team would love to hear from you!
We have had a unit at this location for a few years and the rate was gradually going up to the point we were thinking of moving out of it. Store Manager Kitsha Fly was wonderful in helping us figure out a solution to reduce the monthly fees down. She was incredibly nice and attentive and we greatly appreciated it. If you live in the area and are looking for a place to store some items, I suggest calling or stopping in. She's awesome at her job and will get you a nice storage unit and a good price.
Business response:
Thanks for taking the time to leave us a review, Brent! We are so glad Kitsha could meet your storage needs. We really appreciate your business. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.
Really clean facility. There are always dollies available. Nice staff. Rent goes up all the time. It's gone up over 30% since I moved in in September 2017. I am looking to move to a storage unit that doesn't increase the rate 10% every year.
Business response:
Hi Julie, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We'd like to discuss your concerns regarding your rate increase in more detail. Please give us a call at 888-STORAGE.
Nothing but good--the manager helped me out at the end of my stay, and I went with Extra Space in the state where I moved bc they were efficient in setting me up in a timely manner. Keep up good work,
Extra space storage in New Hope, MN has gone above and beyond my expectations. The facility is super clean and very well kept. Cleanest unit and facility I have ever rented. Chuck from extra space storage has been amazing to work with he is passionate about this job and kind and professional to his customers compared to my last facility I rented from. Chuck explains things perfect and answered all my questions professionally and let me express different questions and concerns I had and answered them instead of having me... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 655 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.