Extra Space Storage

Thumper J. 

on Yelp

3 years ago

Horrible. I wouldn't recommend this storage facility to anyone. In the 4 years we were there, the rental costs increased every year to where it was double what we started paying. The climate controlled unit building has ZERO interior cameras and one worthless camera facing the door that is blocked by trees. In the 4 years we were there, our unit was burglarized twice. No video available so nothing was done. The second burglary involved TWENTY TWO units that had the hasps ripped off. Not only was there no corporate "so sor... read more

Courtney I. 

on Yelp

6 years ago

I wrote a review about the rat infestation at Extra Space Storage. There was rat urine and feces everywhere. They chewed up and nested in my bedding and furniture. I had purchased the insurance which was a farce. It appeared that someone named Jim R reached out to me and asked me to call to discuss the situation. When I contacted Extra Space on Dawn Drive in Georgetown, Texas, I was told that the response to my review was an automated response from their marketing department and there was no one by that name. In my opi... read more

L F. 

on Yelp

7 years ago

I think the guys name was Max, when I asked him to repeat his name he wouldn't, started acting very childish, very unprofessional and stopped talking. 

John H. 

on Yelp

8 years ago

Stay away from this place. We rented 3 spaces and our daughter had 1 space here. We had all 4 on our debit card for automatic payments. We went over to get some things from our daughters unit only to find their lock on there. According to their customer support our card was denied but surprisingly only on this 1 unit. They managed to deduct for the other 3. When we went over Monday to pay it turns out the manager said someone had told her that we would be out of the unit in 10 days. We have been at this particular spot for o... read more

Amy L. 

on Yelp

9 years ago

Save yourself the hassle, this place gets you in with an okay rate and then increases the rate several times over the course of being a customer. There are other places with climate controlled units that are cheaper than our standard unit is going to be with their most recent rate change. In the rear of one of our units, water leaked on some of our stuff and the response was "that's weird, it usually gets water in near the door." I was also told by the person that she thought I opted out of the insurance, but I knew I had pa... read more

V V. 

on Yelp

9 years ago

Beware of renting a storage space here! We rented a one car garage size, climate controlled unit several months ago. On a lark we stopped by to retrieve something from the unit, and imagine our surprise to find ALL of our belongings soaking wet, and sat in a couple of inches of water. The customer service people working at the facility were completely and utterly unhelpful. Not only did they not call a water removal company to vacuum up the standing water, they didn't offer to assist us in moving our belongings. I asked to... read more