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Extra Space Storage

4.8

About this business

Location details

3009 Dawn Dr, Georgetown, TX, 78628, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8600 reviews
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Big D.'s profile image
Big D. 
rating
4 years ago

Not a review of the facility rather of the manager, Max I think. I recently moved into an office across the street. Came to organize and neglected to bring a Phillips screwdriver needed to hang a few things. Walked across the street to Extra Space thinking they might have and be able to loan one to me. Lo and behold, Max the manager was extremely receptive and happy to help. Brought out not one but two sizes of Phillips screwdrivers. Handed them over with a smile. A few hours later, when it was time to return t... read more

Abby E.'s profile image
Abby E. 
rating
6 years ago

Short version. The climate controlled unit at the back of the property is not well monitored internally or externally. That doesn't seem important until you are broken into. External units might be fine. Review the available cameras for your unit and make sure it's sufficient for what you need. Let me start with the fantastic. When we first moved in here we felt so lucky to have found it. * Friendly for the most part * Reasonable prices compared to competitors * Clean facility * Tucked into a neighborhood that should dis... read more

Business response:

We appreciate you taking the time to share your experience and we value your feedback, Abby! We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (512) 430-1188? 

Trudy L.'s profile image
Trudy L. 
rating
7 years ago

This place has the most professional and helpful staff. They were polite and courteous, found the space we needed for our RV. They even helped accommodate us as we were coming in from out of town and arriving in the middle of the night. They made sure we had a way to get inside the facility and park our rig. Ty, Max and Dianna have been amazing, The facility is clean and well kept. Love that! 

Heather W.'s profile image
Heather W. 
rating
7 years ago

Very nice, very friendly and efficient. Explained fees to me upfront when they called to confirm booking 

Jacques C.'s profile image
Jacques C. 
rating
7 years ago

Was so impressed with Tim's professionalism and knowledge that I couldn't leave without renting a large unit. The grounds are meticulously clean, the security is spot on, and the unit works perfect for our needs. The fact that access to our unit can accommodate a tractor trailer too made it a no brainer. The pricing is the best that we have found in our search for extra storage for our growing business. They're not in the insurance business but hooked us up with a great plan for a more than reasonable price. I can comfortabl... read more

Megan Z.'s profile image
Megan Z. 
rating
7 years ago

We had a great experience renting out a large unit with Tim! He was very friendly and provided wonderful help. 

JoDee W.'s profile image
JoDee W. 
rating
8 years ago

Tim and Kelsey are awesome! They are super friendly and provide excellent customer service! Great facility to store your items! 

Teresa P.'s profile image
Teresa P. 
rating
11 months ago

I am sick in tired that they keep raising the prices on my storage unit. I would think that they will value having long term customers than short term ones. Not only do I have one unit I have 2. I got a decsent price when I moved in and that's why I went with them instead of other competitors. They get you in with a good price but after a few month they raise it and they keep raising it. I am so furious right now. I haven't found a place yet with outrageous rent prices. Now I am going to have to start looking for another com... read more

Business response:

Thank you for bringing this to our attention and for being a long-term customer with multiple units. We understand your frustration regarding price increases. We value our customers and would like the opportunity to discuss your concerns in detail. Please contact us at (512) 430-1188 so we can review your account and address your specific situation. We hope to find a solution that works for you. 

Unauthorized A.'s profile image
Unauthorized A. 
rating
11 months ago

On November 14th I visited the website for Extra Space Storage and began placing a reservation for a storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order,... read more

Business response:

We sincerely regret to learn about your experience with Extra Space Storage and the issues you encountered with our website reservation process. We apologize for the confusion and inconvenience this has caused you. Our team takes these matters seriously, and we would like to investigate this further to understand what happened and resolve the situation. Please contact us at (512) 430-1188 to discuss this issue in more detail. We appreciate your feedback and hope to have the opportunity to address your concerns directly. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 600 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.