Extra Space Storage

Sandra W 

on BBB

3 years ago

Christine at the Antelope,CA location was extremely helpful! The facility is clean and well maintained. They have great hours and the security at this place seams to be great. I can tell Christine enjoys her job, she had answers to all my questions and knew what was going on at this facility. She shows that she cares about the customers too. She called them by their name, that’s important to us. I would highly recommend this place. 

Kathy N 

on BBB

3 years ago

George was great. He helped us rent a storage unit. Very helpful, kind and courteous. 

John M 

on BBB

3 years ago

**** Johnson Ferry Marietta GA. The cleanest, smoothest run storage operation I have seen in over 25 years. 

Thomas M 

on BBB

3 years ago

Life Storage in Seffner Florida is the very best. 100% top notch customer service from the onsite Manager Pablo. We were scrambling to find an adequate storage facility to store our possessions in preparation for Hurricane Ian, and Pablo made this process extremely easy and accommodating. He was inundated with customers like ourselves, and maintained his excellent kind and professional attitude with all of us. This facility also is spotless clean. Thank you Pablo and Life Storage in Seffner Florida! 100% Satisfaction! You de... read more

Karen E 

on BBB

a week ago

Review of Extra Space Storage *********************************************** two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers.The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all.The only luggage cart for the facility was trapped inside the elevator.... read more

Alex F 

on BBB

2 weeks ago

This location manager is ****** ?All ****************** routed right back to this location NEVER CORPORATE ?There are no district managers, as they claim ?No one returns your calls ?They overcharge & increase rent without notice ?They lie about everything ?They closed restroom hours. It's less time & work for them to clean ?During customer hours, the restrooms are partly closed =All day Saturday Sunday & after 5:30pm (INSTEAD OF 6am - 10pm CUSTOMER HOURS ?There are no trash cans?They pick up paper but do not clean, wash nor ... read more

jakayla t 

on BBB

2 weeks ago

The ** at the ****************** located off ******** is DISGUSTINGLY UNPROFESSIONAL!! She stated something about living on the property and she thinks this is her house and not a business that she is employed by. She verbally threatened me because I told her I didnt like how she was talking to me as if I was less than her. A real lack of intrapersonal skills and not emotional mature enough to respectfully make requests. She treats you like an uninvited guest in her house rather than a customer. 

Tanya Z 

on BBB

3 weeks ago

ZERO STARS. ************ HOMELESS FOR 2 YEARS- RENTED AN EXTRA LARGE DOUBLE UNIT FOR THOSE TWO YEARS- THE BILL DOUBLED TO $400 WITHIN 2 YRS WITH NO NOTICE- EVER! I BEGGED THEM NOT TO KEEP INCREASING IT. WE WOULD LOSE ACCESS TO OUR BELONGINGS IF WE WERE *FIVE DAYS LATE* ON THE MONTHLY BILL- SO WE NEVER HAD ACCESS TO OUR BELONGINGS. ON JULY 9, 2026- THEY SOLD OUR WHOLE ENTIRE LIVES, EVERYTHING WE OWN, AT AUCTION. THERE ARE MORE DETAILS. I AM FILING A LAWSUIT. AND *********** FILED A LAWSUIT IN FEBRUARY 2026. YOU CAN ****** IT.... read more

Giana V 

on BBB

4 weeks ago

***** ****** and her boyfriend are liars. I have video and audio proving this. I was vandalized and it was an inside job. I will be filing a civil suit. Years from now, this will never end, they think this will go away, but it would never go away. They anre all liars in thieves.!!!