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Extra Space Storage
- Self Storage
- Murray, UT
About this business
Location details
6384 S Cottonwood St, Murray, UT, 84107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We rented a heated and air conditioned unit for a year. Went to get our stuff. Everything covered in mice poop. All of our furniture etc. They will do nothing without "extra insurance". He said they set mice traps outside. Sorry. We can't guarantee they won't get in! Rip off! Go elsewhere. This was worst storage experience and we have rented over 9x!
I currently have a storage unit at the Extra Space Storage (6384 S Cottonwood St, Murray, UT 84107) property. Yesterday I went to move out of my storage unit and the digital access lock malfunctioned and I could not get in. I called customer service and they said the digital access lock was going through a software update, and it could be anywhere from 5 minutes to 2 hours for it to complete. Meanwhile, all the digital access locks on the other storage units around mine were lighting up no problem. I was incredibly frustrate... read more
CAUTION: TOTAL BATE AND SWITCH. Most obvious case of bait and switch I've ever seen. Got to the facility with fully loaded truck and the unit I had reserved was no longer available and I got forced into a similar size unit at 150% the price! I have an e-mail confirmation that says: "Thank you for your RESERVATION", "your unit has been reserved", "Move in date is", "Appt conf # is". Their response when I got there was no, that only reserved the price IF THAT SIZE UNIT WAS STILL AVAILABLE. No where does it tell you that.... read more
Business response:
Hi Michael, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
I have a big complaint against extra space storage, I have been with this facility the last couple of years. They were really good for a while tell I guess they changed management and their systems on which they do things. When I went on their website to pay my bill there where serval other people's units with mine. Also my address was incorrect. When I tryed to call them on this he told me he would send me a email to have the correct address. I don't know what they did with my information but he didn't change this. I'm real... read more
I've used units at many different locations. They are fine if you aren't thinking about a long term solution for storage but I've noticed rate hikes seem to be their number one priority. I've since seen my rates double from the flat (non promotional) rate. Knowing what I know now, I would have picked a different facility.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 846 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.