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Extra Space Storage
- Self Storage
- Murray, UT
About this business
Location details
6384 S Cottonwood St, Murray, UT, 84107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
CAUTION: TOTAL BATE AND SWITCH. Most obvious case of bait and switch I've ever seen. Got to the facility with fully loaded truck and the unit I had reserved was no longer available and I got forced into a similar size unit at 150% the price! I have an e-mail confirmation that says: "Thank you for your RESERVATION", "your unit has been reserved", "Move in date is", "Appt conf # is". Their response when I got there was no, that only reserved the price IF THAT SIZE UNIT WAS STILL AVAILABLE. No where does it tell you that.... read more
Business response:
Hi Michael, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
I have a big complaint against extra space storage, I have been with this facility the last couple of years. They were really good for a while tell I guess they changed management and their systems on which they do things. When I went on their website to pay my bill there where serval other people's units with mine. Also my address was incorrect. When I tryed to call them on this he told me he would send me a email to have the correct address. I don't know what they did with my information but he didn't change this. I'm real... read more
I've used units at many different locations. They are fine if you aren't thinking about a long term solution for storage but I've noticed rate hikes seem to be their number one priority. I've since seen my rates double from the flat (non promotional) rate. Knowing what I know now, I would have picked a different facility.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 788 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.