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2975 S Nellis Blvd, Las Vegas, NV, 89121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Just got a storage an the customer service was super great! It was quick and easy. He was on point about everything!
Business response:
Thank you for the kind words, Jessica! We're committed to providing excellent customer service. We're glad our manager was on point about everything! Don't hesitate to reach out if you need anything!
This is a good place to store your stuff. I haven't had any problems with the units or personnel working here. I've been doing business here for the past 3 years.., even when it rains hard my stuff never got wet inside.. Although I did see a couple guys crawl out of one unit on a cold December night- I was wondering why the door was up about a foot from the ground. They do have a camera outside facing the units. And you can do everything on your iPhone- sign contracts and sign up for automatic monthly payments, but if you ne... read more
Business response:
Hi Ernest. Thank you so much for taking the time to share your experience with us. We are happy to hear that Martha was able to assist you. We take security seriously at Extra Space Storage and want you to feel comfortable accessing your unit. Please feel free to contact us at 888-STORAGE if you have any concerns while visiting your storage unit!
For now I shall give 3 stars it's only fare. Since I haven't moved my stuff in just yet. I was asked to write a review.... If I wanted to? I have been looking for storage space for a while. I've check Yelp and google. Yet I wasn't wowed by the reviews. Tho I still had to give them a chance since reviews have been over a year ago or ppl haven't been renting for over a day..... I walked in ...the gentleman quoted me about$65 For a 5x8 drive up storage unit... that included rent and insurance. Personally thought it was a b... read more
Rented there and they tried to double my rent after 6 months. DO NOT USE THIS PLACE! They draw you in with good rates and then they say the increase was in the paperwork? BULL...RIPOFFS AND SCAMMERS.
Got a storage unit here today and was disgusted to find rat droppings. Do not recommend this location. If you want a good location go to the one on bonanza and nellis so much better.
Business response:
It's regrettable to hear about your experience. Please excuse any inconvenience. Thank you for letting us know.
Rude ignorant people from corporate Mormons to the field mgmt to the store woman ! Do not rent here ! They lie cheat steal ! You will get price increases every 3 months ! Then you got to move ! And pay movers started rent 111$ to 344$ you will be sorry look at bbb complaints ! And all internet complaints on the web are truth ! You are warned they will screw you bad ! Rude ignorant people everyone and at all locations! Recession to them is price increases every 3 months hook you up cheap then jack rates !
Business response:
Joe, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (702) 456-1515 so that we can learn more about your experience.
If I could select a negative integer I would. What a cluster_F&^K is this place, seriously. First of all the 10x10 units are 10x9, I measured. Rented online, was not the unit I requested, called customer service, after being transferred several times, was told I could rent (XYZ unit) so I agreed, took the lock, put stuff in, and went on my way. Next day, go to managers office, and I am told that is NOT my unit and I have to move my stuff.... Wait/what?! Oh no, that was rented to (not me) and you have to move out... Get it to... read more
Business response:
Hi Alice, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (702) 456-1515.
Honestly, I was really excited to find a good storage place at an excellent price! Yet, the price went up like 3 months after, $25 more expensive. Okay, fine and understandable. Yet, don't let those online prices fool you! I just went to my storage unit about a week ago and found things that were not in there before like loose particle of trash or waste. Most likely from the renovations they had been doing, okay fine. Kept looking around, eventually found a dead rat. The rat had chewed on some things but luckily did not get ... read more
Business response:
Hi Ricardo, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (702) 456-1515.
Customer service quality is terrible, we reserved two units under the company name by one employee and would like to change to another name, but the storage manager was so difficult to deal with and inflexible that in the end, we just had to terminate the contract, wasting many hours on the phone, and they refused to even refund a future month rent that we haven't used yet. Very bad experience would never do business with them again.
Business response:
Hi Kaname, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Extra Space Storage has a 4.8 star rating with 1,473 reviews.
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.