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Extra Space Storage

5.0
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About this business

Store your belongings at Extra Space Storage on 621 Village Dr in Virginia Beach, VA today! Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of... read more

Location details

621 Village Dr, Virginia Beach, VA, 23454, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:30 p.m.
SunClosed
5.0977 reviews
5
926
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27
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18 reviews have no rating
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Bob Ligget's profile image
Bob Ligget 
recommend  Recommended
2 years ago

I can't say enough good things about my experience with this facility in VA Beach, and especially the good efforts of Ty in assisting me. Mine was a different circumstance as my wife and I travelled to VA Beach to settle the affairs of my deceased sister's estate, which included three storage units in this city. Ty helped me navigate the legal requirements to gain access to her unit here as executor of the estate and continued to assist and advise until we finally finished (it took us about five hours in total). The facility... read more

Business response:

Hi Bob, thank you for your review. We're glad Ty was both personable and professional, balancing the needs and concerns of the customer and the company. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.  

Stephen Sutherland's profile image
Stephen Sutherland 
recommend  Recommended
2 years ago

great customer service and straight foward. 

Business response:

Thank you for the kind words, Stephen! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!  

Blizz Cook's profile image
Blizz Cook 
recommend  Recommended
2 years ago

Great experience management great service 

Business response:

Thanks for the feedback, Blizz! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!   

Michael Mason's profile image
Michael Mason 
recommend  Recommended
2 years ago

Ty and the staff here are amazing and extremely helpful. Any questions I had they answered right away. This was one of the best customer service experiences I've ever had. Thank you guys for going above and beyond 

Business response:

Thank you for the kind words, Michael. We're glad Ty and the staff were able to help! Our team is here to serve you, so give us a call at (757) 417-8002 if you need any future assistance.  

Diann Ritchie's profile image
Diann Ritchie 
recommend  Recommended
2 years ago

Ty was great very nice man 

Business response:

Thanks for the positive feedback, Diann! We are glad you had a great experience with Ty. Don't hesitate to reach out to us at 888-storage if you need anything!   

Angela McHugh's profile image
Angela McHugh 
recommend  Recommended
2 years ago

Ty super awesome !!! Helpful, friendly and knowledgeable. Thank you 

Business response:

Thank you for the kind words, Angela. We're glad Ty was helpful, friendly, and knowledgeable. Our team is here to serve you, so give us a call at (757) 417-8002 if you need any future assistance.  

Cindy Robinette Woodward's profile image
Cindy Robinette Woodward 
recommend  Recommended
2 years ago

Ty, the manager, is personable and knowledgeable. He immediately helped me figure out what size storage unit I needed and gave me individual attention to help me follow through with my rental. He explained policies of the company clearly. He promised me he would extend the light cord in my unit so I could reach the light and he would clean it out before I put anything in it, both of which he did quickly. My rental space has shelving provided at no extra cost. It is also climate controlled and free from stains or remnants of ... read more

Business response:

Hi Cindy, thank you so much for the recommendation! We are so happy to hear that Ty helped you figure out what unit was best for you and that he accommodated your needs. Customer service and providing clean and secure storage spaces are our top priorities. Thank you for choosing us as your local storage provider. Reach out if you ever need anything at customerservice@extraspace.com or by calling 888-storage. 

Codie Hamilton's profile image
Codie Hamilton 
recommend  Recommended
2 years ago

Friendly and helpful staff. Clean facility and moving supplies on site if needed. 

Business response:

Hi Codie, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us! Our team is here to help answer any questions about your rental. Don't hesitate to reach out at 888-storage if you need anything! 

Nesha Sizzler's profile image
Nesha Sizzler 
recommend  Recommended
2 years ago

Customer service was awesome 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 5 star rating with 977 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 6:00 p.m.