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Extra Space Storage

4.8

About this business

Location details

2700 Whitney Pl, District Heights, MD, 20747, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8664 reviews
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B T.'s profile image
B T. 
rating
10 years ago

The storage facility is very neat and clean. The staff is efficient and friendly. I feel safe when I enter the storage area. 

Saqiyna G.'s profile image
Saqiyna G. 
rating
4 weeks ago

JUST A HEADS UP, YOU MIGHT CHANGE YOUR MIND ABOUT STORING HERE AFTER READING THIS!!! This has been by far the worst storage experience ever. RECENTLY, I was notified that all my belongings has been burned to ashes. Nothing was recovered. I get a message on 2/29/26 about fire on premises but didnt get a email notifying me of my lost until I made a payment. They have more urgency when your bill is due but no urgency to when your stuff is lost/damage. This is not the first time experiencing property damages. In 2024 my storage... read more

Business response:

We are deeply concerned to hear about the fire and burglary affecting your belongings, Saqiyna. We understand how distressing it must be to lose your stored items, especially after experiencing both a burglary in 2024 and now this recent fire incident. We sincerely apologize for any confusion regarding the timing of notifications about the fire on 2/29/26 and the loss of your belongings. We also apologize if our staff seemed vague or unhelpful when you inquired about the next steps for filing a claim and obtaining necessary ... read more

Sandra F.'s profile image
Sandra F. 
rating
a month ago

I would never use this facility or any Extra Space again. If I could give zero stars, I would. They had a very serious fire 2/27/26 involving multiple units(most of the 1st building). As of today, I have not been notified by phone or email that my unit was destroyed in the fire. I saw coverage of the fire on the local news and had to go to the facility to find out my unit was involved in the fire. The worker had no idea why I wasn't notified. Very poor communication. Absolutely disgusting. 

Business response:

We apologize for this terrible experience. Not receiving fire notification is unacceptable. Please contact us at (301) 516-7434 to resolve immediately. 

Democracy F.'s profile image
Democracy F. 
rating
5 months ago

I won't recommend this storage , they really scams artists:. -Monthly rent increases significantly, sometimes almost doubling or tripling within a year of a promotional rate. -The online or advertised price differs from the price they are quoted in person. -The staff, is rude, unprofessional, or unhelpful when trying to resolve issues like price hikes. -Belongings damaged by water or construction dust. 

Business response:

We are sorry to hear about your experience at Extra Space Storage. Please contact us at (301) 516-7434 to discuss your concerns further. 

Britney G.'s profile image
Britney G. 
rating
6 years ago

This place deserves zero stars honestly. I stored here for 2 months and the process was terrible. For starters renting a unit was harder than it needed to be. The lady in the front office attitude was terrible and complained the whole time. She sensed my irritation for her complaining and said "oh you just don't care" Sorry mam I don't. We all have jobs who at times test our patience but it's never the consumer's issue. That was strike 1.. then we approached the unit and it wasn't even labeled. It was late and I just got off... read more

Business response:

Hi, Britney we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! 

Heather G.'s profile image
Heather G. 
rating
7 years ago

if i could rate this place below one star, i would! first they give you a price over the phone to get you in there. when you get there it's another price. i had moved my belongings from one place to come there. big mistake. district manager called me and we tried to straighten out this mess. big mistake! she was rude and unwilling to make any changes. i will never recommend this place to anyone! prepare never to pay whats quoted over the phone. 

Business response:

Thank you for taking the time to leave your review, Heather. We're sorry to hear about your experience and value your feedback, as it helps us to improve our customer service moving forward. If there is anything we can do in the meantime, please call us at (888) 586-9658. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 664 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.