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Extra Space Storage
- Self Storage
- Phoenix, AZ
About this business
Location details
2043 W Peoria Ave, Phoenix, AZ, 85029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Zoe was courteous, kind , professional, and knowledgeable of her job. The company does need to find out why they raised the storage fee so high and so often. I left the previous Extra Space Storage due to the condition, upkeep, price, lighting, and unconcerned manager on the 19th. The manager never returned calls, followed up, or kept her word to get the light fixed that had a wire hanging. I only gave a 5 star because Zoe was helpful. I am certainly paying attention to the prices and upkeep. All storages should have rat ... read more
Business response:
Thank you, Shareen. We appreciate your feedback and review. Please let us know if we can be of further assistance.
Zoe was excellent to work with for my vehicle storage needs. She was transparent and knowledgeable about her offerings. My experience so far at the Extra Space location has been great so far!
Business response:
Hi Jeff, thanks so much for your review! We are thrilled to hear your experience with Zoe was positive and are always here to help with your storage needs! Give us a call at (602) 997-6349 or stop by the office if you need anything!
I rented for several years and Patricia was/is very helpful in setting me up and also suggesting that I rent by the year as that guaranteed me the very best rate! I then moved out as I was moving out of state and she was extremely helpful, friendly and concerned that my total experience had been positive and it was because of her and other staff. So I recommend Extra Space, the web special and if you know you need storage for a long time rent by the year to get the best rate! Thanks Patricia!
I have been a customer with this location for a while now. Patricia the manager has been great to us if there have been any issues on the storage unit. They are always on top of things and the place never looks dirty or trashy! Great place to rent and the prices are good to!!
Business response:
Thank you for your 5-star review, Charles. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
For my first time ever renting a storage unit for myself to use, I want to just say that the store manager, Angelica Nelson, was extremely helpful to make things so much faster than I had thought it was going to take to take care of the whole rental process. Thank you Angelica Nelson for making things super easy for me to understand!!!
Business response:
Thank you for the kind words, Boneff. We're glad Angelica was able to help! Our team is here to serve you, so give us a call at (602) 997-6349 if you need any future assistance.
So at first, the staff was somewhat friendly, but once we were signed up, they came off stuck up, and completely reluctant to be helpful. Both my boyfriend, who is a current renter and another previous renter had they're storage units broken in on more than one occasion, both times it was relatively right after they dropped off brand new shoes, laptops, bikes, things of value.. more than once! And nothing was done... On top of that there was no referral bonus either, which I 5hink is the least they could do after the robberi... read more
Business response:
Charlly, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the lighting. In the meantime, give us a call at (602) 997-6349 if you need anything.
Excellent service and knowledgeable staff!!!! Friendly personnel took the time to show me the different units and fulfill my storage needs
Business response:
Thank you for the kind words, Ricardo! We're committed to providing excellent customer service. We are happy to help with any storage needs at 888-storage.
super kind, helpful and willing to be, not too common to find this anymore! Clear and easy from beginning to end. Now let's hope the move in /move out will be just as easy :)
Super amazing price for a 5x15 unit inside and cooled!! Very secure and clean. I feel confident that my belongings are safe here
Business response:
Mikaela, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 933 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.