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Extra Space Storage

4.9

About this business

Location details

143 Lafayette Rd, Salisbury, MA, 01952, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9680 reviews
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Faye F.'s profile image
Faye F. 
rating
a year ago

When I closed my life as a home owner, I had to put most of my furniture in storage. (From 5 bedrooms to 2) I chose Extra Space Storage. They were close, clean, weather proof. 6 years later, still storing with them. Nice friendly people to do business with. I rate them 4 stars. 

Business response:

We are excited to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs! We appreciate your kind words about our clean, weather-proof facility and our friendly staff. It's wonderful to know that we've been able to meet your storage requirements for the past 6 years as you transitioned from a larger home. We value your long-term business and are grateful for your 4-star rating. 

C W.'s profile image
C W. 
rating
a year ago

Clean and temperate storage. Office is onsite and has convenient hours. Staff is helpful and polite to work with. Jim was very helpful saving me money on my storage space. 

Business response:

We are delighted to hear that you found our storage clean and temperate. Thank you for your positive feedback! 

Stephanie G.'s profile image
Stephanie G. 
rating
2 years ago

The best part of this facility is Andrea, the manager, who has gone way beyond the call of duty helping me out as outside crises kept happening while my things were in storage and interfered with my sotring and moving plans. She always immediately got back to me and figured out a way to address issues, even if it meant extra work for her that wasn't anything she was required to do. Moving and being in between homes is stressful enough. She made the whole thing much easier. 

Rufus M.'s profile image
Rufus M. 
rating
2 years ago

The manager was very helpful both in setting up the storage unit (helping through the stress of unrelated issues with my movers) and immediately coming to the rescue when injuries undid all my plans and even ability to get to my unit. They are very kind in difficult and stressful times, which is a welcome way of doing business. 

Aaron B.'s profile image
Aaron B. 
rating
3 years ago

We are leaving Extra Storage for a couple of reasons. First, our rent doubled from $80 to $160 over the past few months. That seems too high for a facility that is falling apart. The elevator in the front hasn't worked in weeks and won't be fixed for quite a while. On the other hand, the employees are terrific. They are super nice and helpful. 

Gina T.'s profile image
Gina T. 
rating
4 years ago

So I called about a month and a half ago to secure space for our 5th wheel for the summer season. Nothing was available at the time but Kim took my info. She called back a few weeks later saying a spot had opened up and I was the first one on her call list! Kim was amazing in her communication and her demeanor. I had a few concerns about the space and if there was enough room to turn around with a 5th wheel. She went out to check out the space and around it and reassured me that there definitely was and there were other mot... read more

deana m.'s profile image
deana m. 
rating
5 years ago

Kim was very attentive and helpful. Clean and great space. So glad we came here! Came from another place and this place is so much better I can't even tell you. Thank you!! 

Linda C.'s profile image
Linda C. 
rating
5 years ago

Kim at Extra Space in Salisbury is THE ONE to emulate if you are learning about customer service and management! Moving is stressful - her attitude, efforts and knowledge eased the entire situation. She goes above and beyond! I highly recommend. 

Jonathan S.'s profile image
Jonathan S. 
rating
5 years ago

Kim was very helpful I was able to get the Storage unit size that I was looking for. She was friendly and professional. Jonathan 

Business response:

Hi Jonathan! Thank you so much for the review! Were so glad that Kim could meet your needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 680 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.