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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
1620 S IH 35 Frontage Rd, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Had the best experience while having my stuff stored here for the last year. The staff was very friendly and on move out day yesterday Sam was extremely helpful and made the day smooth and easy. Thank you Sam!!
We are a 100% volunteer nonprofit organization. And this extra space location donated the units we needed to hold the wheelchairs for our veterans. The staff was very friendly and very helpful with anything we needed.
Tyler was super helpful and responsive while I was storing and sending stuff to the unit! Would use them again!
Helpful and friendly staff. The girls were amazing :) Great location, very clean and safe
Stephanie was very cool and got me in and out in a hurry. I called ahead of time and told her my needs. When I arrived she had several units already picked out for me to choose from.
Business response:
Frank, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you ever need anything, feel free to stop by or give us a call at 888-storage.
They will lure you in with a teaser rate ($94), and after a few months raise it ($174) and 3 months later raise it again ($254). I'm not sure if they are done yet. FYI, I checked their page today and they are offering a "Flash Sale"), where the same unit would be $84. Buyer beware!
Business response:
We're sorry to hear about your experience. Please feel free to reach out to us at (512) 817-4350 to discuss your concerns further.
This business is committing fraud. I just noticed that my bill went up by over 50%. When calling to complain I was told a notice is sent out 30 days ahead, and I received no notice. I called again and was told that it was "sent in the mail." Every other communication I receive is electronic but somehow a 50% increase in the cost after 3 months is sent by mail. I also found that this company is being pursued in multiple class-action lawsuits for exactly this bait and switch scam, Do not work with this company. They will t... read more
Business response:
We are disappointed to hear about your experience. Please contact us at (512) 817-4350 to discuss this matter further.
rates started out at $80. then they raise it up to $150. absolutely laughable. AVOID AT ALL COSTS.
Raised our rate by $70 (originally $97, now $171 -- that's a 76% increase) just 4 months after we started renting. Technically legal, but there was no advertisement that this was a limited-time rate. Notified us with a postcard.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 467 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.