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Extra Space Storage
- Self Storage
- Northvale, NJ
About this business
Location details
245 Livingston St, Northvale, NJ, 07647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great facility. Very clean and COVID conscious. Joseph was very helpful and knowledgeable. Will recommend to my friends.
Business response:
Hi Victoria, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joseph! Call us at 888-storage if there is anything else we can do to assist you!
rented a unit at this storage place and both times my items were damaged the management at this facility is horrible very bad customer service do not rent here
Business response:
We are sorry to hear about the damaged items and poor service experience, Thomas. Please contact us at 888-786-7243 to resolve this.
Good introductory rate, however, exorbitant increases multiple times per year. Local management does not care about long term clients. Even corporate Customer Service does not return calls or concerns about pricing. Attitude is move to another facility to get a lower rate.
Business response:
Thank you for leaving us a rating, Dee. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (201) 297-9050 to discuss your options further!
I'm having the same crappy experience as another reviewer. Got settled into a unit with a reasonable price and four months later they increased my rate $100 more per month. We tried to contest it and they said we had a promo rate that expired, though that wasn't outlined anywhere. Really disappointing because customer service seemed very friendly and genuine. I don't appreciate the lack of transparency when it comes to pricing. It's something to keep in mind before filling up a unit only to feel stuck with a much higher pric... read more
Business response:
Thank you for sharing your feedback with our team, Melissa. We're sorry you had a negative experience. Our unit rates change based on market values and we adjust them periodically to reflect those changes. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Once they get you in a unit the rate drastically changes month to month. My rate increased 51%, from $84 to $129 in 4 month period. Meanwhile the same exact size unit is still being advertised online for $84, so the bs excuse the owner tried giving me of adjusting the rate to current market prices is just a false claim. It's shady to lure consumers in with a low price that is still being advertised and then jack the rate up, it's pure greed. Last time I rented from ExtraSpace, never had this issue with any other st... read more
Business response:
Hi Johannes, thank you for sharing your feedback with us. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 549 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.