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Extra Space Storage
- Self Storage
- Louisville, KY
About this business
Location details
3415 Bardstown Rd, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
RecommendedClean facility and great customer service
Business response:
Hi Diane!Thank you so much for the positive feedback. It's great to know our team was customer service oriented and great at keeping our property clean. If you ever need anything don't hesitate to give us a call at (502) 473-9180 or stop by the facility!
RecommendedExtra space has great service
Business response:
Hi Jainie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 473-9180 or stop by the office if you need anything!
RecommendedFriendly staff, clean facilities, and more than enough room for my junk!
Business response:
Thank you for your feedback, Joey! Providing renters with clean facilities and friendly staff is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!
RecommendedThe was really impressed on how clean this storage place was. This was a super easy process and Amanda was great!
Business response:
Hi Sara, thank you for your review! We're so happy to hear that your experience with Amanda and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.
RecommendedAmanda was so helpful and my experience smooth and easy I definitely would recommend this place again
Business response:
Crissy, we are so happy to hear that Amanda could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!
Please 🥺 fix the elevator that's always broken! Get more carts can never find one when needed. Have to drag my personal items to make 3-4 trips to and from car. Constantly going up on fees. But don't be a day late their calling!! Now what??? PS. PLUS THE GATE NEVER WORKS!!!!???? OH, I ALWAYS ENJOY THE CUSTOMER SERVICE AT THE DESK! I GIVE THEM AN A+ FOR BEING PROFESSIONAL ☺️!
Business response:
Thank you for taking the time to share your experience, Gloria. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.
RecommendedNot thrilled with this experience so far. Unit wasn’t ready so a whole day wasted. The price is great (for now) so that’s a huge plus.
Business response:
Your feedback is very important to our team, Jessica. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
CS was great! Went to storage building where a man on the inside slammed a plackets on the locked door. I thought it was going to brake the glass. He then walked away with our even trying to help us. The plackets had will return at 3:00 p.m. it was 4:00 ! Canceled my space and won’t be back !
Business response:
We're sorry to hear this, Elaine. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-786-7243 f you would like to discuss your experience further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 580 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.