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Extra Space Storage
- Self Storage
- Louisville, KY
About this business
Location details
3415 Bardstown Rd, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Please 🥺 fix the elevator that's always broken! Get more carts can never find one when needed. Have to drag my personal items to make 3-4 trips to and from car. Constantly going up on fees. But don't be a day late their calling!! Now what??? PS. PLUS THE GATE NEVER WORKS!!!!???? OH, I ALWAYS ENJOY THE CUSTOMER SERVICE AT THE DESK! I GIVE THEM AN A+ FOR BEING PROFESSIONAL ☺️!
Business response:
Thank you for taking the time to share your experience, Gloria. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.
RecommendedNot thrilled with this experience so far. Unit wasn’t ready so a whole day wasted. The price is great (for now) so that’s a huge plus.
Business response:
Your feedback is very important to our team, Jessica. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
CS was great! Went to storage building where a man on the inside slammed a plackets on the locked door. I thought it was going to brake the glass. He then walked away with our even trying to help us. The plackets had will return at 3:00 p.m. it was 4:00 ! Canceled my space and won’t be back !
Business response:
We're sorry to hear this, Elaine. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-786-7243 f you would like to discuss your experience further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 620 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.