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Extra Space Storage
- Self Storage
- Houston, TX
About this business
Location details
1927 Scott St, Houston, TX, 77003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Anastasia is by far the best! She's extremely knowledgeable about the facility and very professional!
Business response:
We're excited to hear that Anastasia provided excellent service!
The Customer Service at Extra Space Storage at 1927 Scott St, Houston, TX 77003. Anastasia, Manager on Duty is polite and kind. The exterior and the interior hall are clean every time I visit.
Business response:
Hi Veronica, thank you for your review. It's great that Anastasia was polite and kind to work with. Please give us a call at 888-storage if anything comes up!
Lupe was a great help, place was nice and clean. This is place to rent from. Very nice guy he was so informative
Business response:
Thank you for the kind words, Isaac. We're glad Lupe was able to help! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
Extremely helpful customer service, best prices around - hands down for the type of service you receive. This is the second year in a row we use this location to store my child's dorm furnishings and will continue to use this location. Fortunately, I have not encountered any issues (unlike previous reviewers) and I hope it stays that way. Give'em a try you won't be disappointed.
Horrible experience. MGMT at 1927 Scott- Anastasia has serious issues. Rude over & over & over. NEVER rent from that location. After trying to reach the owners of this facility to let them know we had major issues with this person & her petty position as mgr. My hubby, who is handicapped, was made to come back & forth to facility in order to retrieve what was in our unit. For weeks we had no access & RATS had their way. So much of our things are just ruined! The constant badgering from this person was quite ridiculous! I wo... read more
Staff is friendly, however after moving my items out there was dead mice also its mice droppings in my boxes and ripped paper from mice tearing through it
Business response:
Your feedback is invaluable to us. We are sorry to hear about the issues you experienced. Please contact us at (832) 742-4789 to discuss this further.
Person at the front is very rude and not helpful at all. Also the times are very inconvenient to access your belongings
Business response:
Feel free to contact us at (832) 742-4789 to discuss your concerns further.
I called their service center and explicitly stated that I needed to review the contract before agreeing to anything. They suggested setting up my account and payment arrangements first, then said if I did not sign the contract within 24 hours, it would be canceled. Despite not signing the contract, they still charged me. This is very unprofessional.
Business response:
Maryam, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (832) 742-4789 so that we can learn more about your experience.
My daughter and I have been customers at the same Extra Space Storage location in Texas for approximately 10 years. Over the past several months, I noticed changes to the rental charges for the same unit. One note - the company has changed the name at this location but Extra Space Storage is the official ownership name and has been the ownership group for the purpose of this review. Second note - I am not disclosing the exact location because ESS still has control of our storage unit with valuable family possession sto... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.4 star rating with 457 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.