This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Orlando, FL
About this business
Location details
6035 Sand Lake Vista Dr, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I loved having two doors to access from. And then the restroom access from inside. Elevators were a bit annoying to use but were huge. Only downside is I was plagued with silverfish that flooded my boxes and then in return flooded the place I moved to. They have been difficult to get rid of.
Business response:
We value your input and apologize for the inconvenience caused. Please contact us at (407) 337-6637 to discuss this matter further.
Rental ease. Our online reservation was quick and easy, I missed one thing on my application. The young lady Ms. Q helped me complete what I missed. The move in was fast and we were on our way. If we need Extra Storage again in the future, we will be using them again.
Business response:
We're happy to hear about your positive experience with our rental process. Thank you for choosing Extra Space Storage!
Centric location, CLEAN, very well maintained,thoroughly illuminated, attention by Trace is, as I mentioned on Google, a masterclass in customer service. I don't often leave reviews, but in the same way people take time to complain, I believe one should take time to praise a location that goes above and beyond when it comes to both, facilities and customer service. Highly recommended.
Business response:
Hi Gustavo, thank you for your review. We are happy to hear you found our property clean and well-kept. Please give us a call at 888-storage if anything comes up!
At Extra Space Turkey Lake Rd. behind 7-Eleven, EVERYONE is knowledgeable, helpful & friendly. It's very clean, no trash on the floors, but mostly it doesn't smell when you walk in. The air conditioning actually works, not like when you rent from PS people. Prices are in anyone's budget. Overall my experience was a wonderful one. 06/19/23 was a great day.
Business response:
Hi Shalawn, thank you for your review! We are thrilled to know our team has been knowledgeable, helpful, and friendly to work with. We are happy to have you store with us. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Trace was outstanding, he spent time with us showing all the sizes and how clean the facility is. After he explained the security measures and showed us around I felt very comfortable in choosing this facility
Business response:
Hey Larry! Thanks for leaving your review! It's great to know Trace was informative and that you were met with a clean facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I went to this storage facility because I needed a room for the next day, and the location was great. We walked in and the person (Trace) was kind, helpful and knowledgeable of what we needed. 15 min later we had a unit, and supplies. the service was Amazing and the price was perfect. The storage itself was clean and well managed. Thank you for making the process easy
Business response:
Hi Darlene, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Trace! Thank you for choosing Extra Space! Call us at 888-storage or stop by the office if you need anything!
Exceptional staff . everyone is professional, and is attentive. The facility it's very clean and provides everything you need for a storage space
Business response:
We think our team is great too! Thanks for the positive review, Hussain. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need anything in the future!
My first impression about a month ago when I was looking for a convenient storage facility was when Raphael met me at the door before I had to open it and he greeted me with a smile and said "welcome". He answered all my questions, opened the different storage units and explained the different sizes and offered me to make a reservation. I said I wasn't sure yet if I was moving because I didn't sign for the new place yet. He was like well come back when you are ready and you can sign up for the online offer as it is cheaper t... read more
Business response:
Thank you for your review, Karen. It's great to know Raphael was welcoming, informative, and accommodating. We strive to provide our customers with the customer service they deserve so we are glad we hit the mark for you. We are glad Matthew and Raphael were professional and friendly. It's wonderful to know you found our property secure and well-equipped. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Would give zero stars if I could . Long story short is I was late on a payment so they put they're on lock on my storage . After paying my storage and having them Open the lock in front Of Me it's a combination lock I might add . I open to see my storage unit has been ransacked I'm talking thousands and thousands of dollars worth of items . How if it's their lock and the lock was on not tampered with would anyone get in if it wasn't the Ghetto site manager or the workers who did it . This happen on December 19th . After fili... read more
Business response:
It's regrettable to hear about your experience. We sincerely apologize for the distress this situation has caused you. Security is our top priority, and we are deeply sorry that you experienced a break-in. We understand your frustration with the situation, including the issues with the lock and the reported missing items. Your feedback is important to us and will be thoroughly reviewed by our management team so we can work to improve our processes and prevent such incidents in the future. We take these matters seriously and ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 598 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.