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Extra Space Storage
- Self Storage
- Orlando, FL
About this business
Location details
6035 Sand Lake Vista Dr, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Would give zero stars if I could . Long story short is I was late on a payment so they put they're on lock on my storage . After paying my storage and having them Open the lock in front Of Me it's a combination lock I might add . I open to see my storage unit has been ransacked I'm talking thousands and thousands of dollars worth of items . How if it's their lock and the lock was on not tampered with would anyone get in if it wasn't the Ghetto site manager or the workers who did it . This happen on December 19th . After fili... read more
Business response:
It's regrettable to hear about your experience. We sincerely apologize for the distress this situation has caused you. Security is our top priority, and we are deeply sorry that you experienced a break-in. We understand your frustration with the situation, including the issues with the lock and the reported missing items. Your feedback is important to us and will be thoroughly reviewed by our management team so we can work to improve our processes and prevent such incidents in the future. We take these matters seriously and ... read more
The move in process was quik and easy. The place is clean and safe, but there is a bait and switch business plan. Basically, lure you in at one reasonable price. Then, raise it $22 a month later after you have moved in. Presumably on the gamble that you'll stay to avoid the pain of moving again. It's not a good way to make your profits, as most of us know. No good circumstances are generally associated to the need of a storage unit. Caveat Emptor amigos
Business response:
Hi Rich, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings.
This place is going down hill fast. Last two times I went there to storage some items there were no carts. How am I suppose to carry heavy items to the 3rd floor. Also there was trash in the elevator.
Business response:
Thank you for taking the time to leave us a review, John. We would love to speak with you directly, so that we can make things right. Can you give us a call at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 615 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.