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Extra Space Storage
- Self Storage
- Orlando, FL
About this business
Location details
6035 Sand Lake Vista Dr, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My first impression about a month ago when I was looking for a convenient storage facility was when Raphael met me at the door before I had to open it and he greeted me with a smile and said "welcome". He answered all my questions, opened the different storage units and explained the different sizes and offered me to make a reservation. I said I wasn't sure yet if I was moving because I didn't sign for the new place yet. He was like well come back when you are ready and you can sign up for the online offer as it is cheaper t... read more
Business response:
Thank you for your review, Karen. It's great to know Raphael was welcoming, informative, and accommodating. We strive to provide our customers with the customer service they deserve so we are glad we hit the mark for you. We are glad Matthew and Raphael were professional and friendly. It's wonderful to know you found our property secure and well-equipped. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I have had my stuff here for less than a month and I am already moving out. The loading dock makes no sense(there are 3 spaces but if someone parks in front of the only ramp no one can access it). Where my unit is, the whole floor smells like, what I can only describe as the smell of a hair salon with hair dryers(like a burning plastic smell as if someone is using a storage unit to run a salon). When I brought this to their attention they said they couldn't find the source, but "it should be fine". All of my stuff stinks, th... read more
Business response:
We are disappointed to hear about the loading dock issues, burning smell, and pest problems, Heather. Please contact us at (407) 337-6637 to address these concerns immediately.
Would give zero stars if I could . Long story short is I was late on a payment so they put they're on lock on my storage . After paying my storage and having them Open the lock in front Of Me it's a combination lock I might add . I open to see my storage unit has been ransacked I'm talking thousands and thousands of dollars worth of items . How if it's their lock and the lock was on not tampered with would anyone get in if it wasn't the Ghetto site manager or the workers who did it . This happen on December 19th . After fili... read more
Business response:
It's regrettable to hear about your experience. We sincerely apologize for the distress this situation has caused you. Security is our top priority, and we are deeply sorry that you experienced a break-in. We understand your frustration with the situation, including the issues with the lock and the reported missing items. Your feedback is important to us and will be thoroughly reviewed by our management team so we can work to improve our processes and prevent such incidents in the future. We take these matters seriously and ... read more
The move in process was quik and easy. The place is clean and safe, but there is a bait and switch business plan. Basically, lure you in at one reasonable price. Then, raise it $22 a month later after you have moved in. Presumably on the gamble that you'll stay to avoid the pain of moving again. It's not a good way to make your profits, as most of us know. No good circumstances are generally associated to the need of a storage unit. Caveat Emptor amigos
Business response:
Hi Rich, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings.
This place is going down hill fast. Last two times I went there to storage some items there were no carts. How am I suppose to carry heavy items to the 3rd floor. Also there was trash in the elevator.
Business response:
Thank you for taking the time to leave us a review, John. We would love to speak with you directly, so that we can make things right. Can you give us a call at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 653 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.